Call Center Service Coordinator

Position Summary :

Responsible for monitoring the quality and quantity of calls received by VPS. Provide feedback to employees and supervisors.

Principal Responsibilities :

Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers

Reviews and audits recorded calls to ensure superior customer service

Maintains communication between employees and management

Provides guidance and education for staff

Adheres to the organization’s policy in regards to absenteeism and appearance

Job Competencies & Minimum Qualifications :

Associate’s degree in related field required; Bachelor’s degree preferred

5 + years of work related experience

Ability to analyze data and make data driven strategic decisions

Excellent verbal and written communication skills

Excellent customer service and interpersonal relationship skills

Working Conditions / Physical Demand : Work from home, phone and computer use