Onboarding Specialist

A company is looking for an Onboarding Specialist to facilitate member transitions to a health plan.

Key Responsibilities

Act as the primary contact for new members, addressing their needs and concerns

Educate members on health plan offerings and ensure continuity of care during the transition

Document member healthcare services and schedule initial nurse intake visits

Required Qualifications, Training, and Education

Bachelor's Degree or relevant experience in call center and / or Medicare / Medicaid plan

Five years of relevant experience required

One year of outreach experience with individuals facing behavioral, medical, or social complexities

Experience in a multi-cultural setting and using motivational interviewing techniques

Preferred experience with electronic medical records and care management systems