Customer Service New Associate Bilingual : English / Spanish

Accenture Flex Employee Job Opportunity

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description : Customer Service New Associate Bilingual : English / Spanish

The Customer Service New Associate Bilingual : English / Spanish will leverage call center experience serving as Tier1 Agent to deliver excellent customer service through incoming / outgoing phone, email, and chat inquiries from customers, process applications, and resolve customer disputes with a positive outcome. The right candidate may be shared among multiple projects, delivering excellent customer service during high peak times that requires a pivotal mindset and enjoy assisting customers with first call resolution, de-escalate caller situations, adapt quickly to change, and working in a team environment. Agent must be fluent in both English and Spanish. All training and systems agents interact with are in English, and there is no translation.

Key Responsibilities :

• Adjust to new to varying project assignments as required - may require shift changes
• Answer incoming phone calls, chats, and / or emails
• Conduct outreach phone calls and / or emails
• Provide outstanding customer service
• Recognize and follow call flows with scripts
• Research and review customer inquiries
• Research information using multiple systems
• Manage customer contact while balancing the entry and reviewing all customer documentation
• Successfully achieve individual production metrics and contribute to the success of the broader teams goals
• Maintain compliance and adhere to quality standards aligned to reduce operational risk
• Protect the privacy of clients while using multiple data sources and systems
• Identify and escalate appropriate issues
• Clearly document call information and encounters in call logs
• Recognize and alert management of risk and trends
• Quickly transition from one task to another
• Maintain a professional demeanor
• Other duties as assigned

Job Requirements

Selected candidate must reside within 100 miles of posted office location. Must be flexible to support projects based on volume. Project operation hours vary from Monday Friday in 8 hour shifts. Projects in varying time zones : 8 : 00 am-5 : 00 pm PT, 7 : 00 am-7 : 00 pm MT, 7 : 00 am-8 : 00 pm CT, 8 : 00 am-6 : 00 pm ET. Internet access sufficient to handle calls received via the internet. Quiet and private remote work location.

Basic Qualifications

Preferred Qualifications

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

The application window for this job will remain open until at least 10 / 24 / 2025. However, if this date has passed and this role is still posted, please note we are still accepting applications. Information on benefits is here.

Role Location Hourly Salary Range :

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