Full-Time Client Service Representative (CSR) at VCA Aurora Animal Hospital
We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.
Key Responsibilities :
- Provide exceptional customer service in person, over the phone, and via email.
- Schedule appointments, manage patient check-ins / check-outs, and process payments.
- Educate clients on hospital services, wellness plans, and pet care.
- Maintain accurate patient records and handle administrative tasks efficiently.
- Assist in handling client concerns with professionalism and empathy.
- Work collaboratively with veterinary teams to ensure smooth hospital operations.
Qualifications & Skills :
Previous experience in a customer service or veterinary setting preferred.Strong communication and interpersonal skills.Ability to multitask in a fast-paced environment.Proficiency with computer systems and scheduling software.Passion for animals and a commitment to client education.Requirements : Excellent oral and written communication skills.
Schedule : Full-time position for evenings and weekends.
Compensation : $18 / hr
Benefits of joining the VCA Aurora Team!
Access to the people and financial resources of a large veterinary communityLeadership opportunitiesCareer development programsOpportunities to give back through strong Shelter partnerships and VCA CharitiesOnsite Social Worker to support clients and employees through difficult situations and promote well-beingTuition support and sponsorshipsVet Tech license reimbursementFree mental wellness subscriptionsReferral bonusesCompetitive wageMedical, dental & vision insuranceLife, long and short term disability insurance includedPaid parental leavePaid vacation and sick time401(k) with corporate matchJoin Our Team!
If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA Aurora family and help us provide outstanding veterinary care to our community.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.