Full-Time Client Service Representative (CSR)
We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.
Key Responsibilities:
- Provide exceptional customer service in person, over the phone, and via email.
- Schedule appointments, manage patient check-ins/check-outs, and process payments.
- Educate clients on hospital services, wellness plans, and pet care.
- Maintain accurate patient records and handle administrative tasks efficiently.
- Assist in handling client concerns with professionalism and empathy.
- Work collaboratively with veterinary teams to ensure smooth hospital operations.
Qualifications & Skills:
- Previous experience in a customer service or veterinary setting preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with computer systems and scheduling software.
- Passion for animals and a commitment to client education.
Requirements: Excellent oral and written communication skills.
Schedule: Full-time position for evenings and weekends.
Compensation: $18/hr
Benefits of joining the VCA Aurora Team!
- Access to the people and financial resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Onsite Social Worker to support clients and employees through difficult situations and promote well-being
- Tuition support and sponsorships
- Vet Tech license reimbursement
- Free mental wellness subscriptions
- Referral bonuses
- Competitive wage
- Medical, dental & vision insurance
- Life, long and short term disability insurance included
- Paid parental leave
- Paid vacation and sick time
- 401(k) with corporate match
Join Our Team!
If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA Aurora family and help us provide outstanding veterinary care to our community.