Ford Mobile Service Advisor

Job Description

Job Description

Nielsen Ford of Morristown is looking for a Mobile Service Advisor to join the team! The Ford Mobile Service Advisor works with customers to schedule and oversee at-home automotive service, acting as a liaison between the vehicle owner and the mobile technician who performs maintenance like oil changes, brake services, and software updates from a dealership-provided van. While traditional service advisors focus on in-dealership operations, a mobile service advisor extends this customer-focused role to mobile technicians and their remote servicing.

Key Responsibilities :

• Customer Consultation :  Greet customers and understand their vehicle's needs.
• Service Scheduling :  Arrange appointments for mobile service based on the customer's location and the availability of the mobile unit.
• Communication :  Provide detailed explanations of services, estimated costs, and work progress to customers.
• Logistics :  Ensure the mobile service van is properly equipped and ready for various maintenance tasks, such as oil changes, tire rotations, battery service, and software updates.
• Technical Link :  Serve as a point of contact between the customer and the mobile technician to ensure seamless service delivery.
• Customer Satisfaction :  Address customer concerns and ensure a positive service experience.

Benefits :