Service Delivery Consultant
This is a remote position.
We are a growing group of ventures under one parent company, with two flagship businesses at the core :
Remote Office : helping global clients build and manage high-performing remote teams
Shift AI : delivering voice-first AI agents that transform how companies work
Together, these businesses are redefining the future of work by combining human talent with AI-powered automation.
Who You Are (and Who You Are Not)
- You're not just chasing a job; you're looking for a mission.
- If "just enough" is your standard, this isn't the place for you.
- You are someone who :
- Sees the organisation's goals as your own and is ready to grow with us for the long term
- Thrives in dynamic environments, switching between strategy and execution with ease
- Builds and documents client journeys that inspire confidence and loyalty
- Leads with initiative and foresight, without waiting for instructions
- You are not someone who :
- Sees the organisation's goals as your own and is ready to grow with us for the long term
- Thrives in dynamic environments, switching between strategy and execution with ease
- Builds and documents client journeys that inspire confidence and loyalty
- Leads with initiative and foresight, without waiting for instructions
This is your chance to anchor yourself at the heart of two fast-growing businesses : Remote Office (global talent management) and Shift AI (AI automation agents).
Role Overview
As Service Delivery Consultant, you will report directly to the CEO and take ownership of client experience, delivery processes, and brand elevation.At Remote Office, you will orchestrate seamless service between clients and remote talent teams.At Shift AI, you will drive customer experience, manage AI agent deployments, oversee developer collaboration, and design product enhancement programs that keep clients ahead of the curve.Key Responsibilities
Client & Experience Leadership
Be the main point of contact for clients, ensuring their needs are understood and addressedDesign and refine the full client journey, from onboarding to long-term engagementStrengthen brand presence by ensuring high-quality, consistent deliveryProject & Service Delivery
Run delivery operations across agile tools such as ClickUp, Jira, and HubSpotFor Remote Office : manage sprints, monitor productivity, and align talent with client goalsFor Shift AI : oversee AI agent deployments, manage developer handovers, and ensure smooth delivery of updatesProactive Client Programs
Create and manage enhancement programs for clients using Shift AI agentsCreate feedback loops that continuously improve services and strengthen client relationshipsBusiness Alignment & Growth
Act as the voice of delivery at the leadership table, providing insights directly to the CEOMake strategic decisions that protect and grow the organisation's long-term interestsCollaborate with HR, Talent Acquisition, and Development teams to align client outcomes with business growthWhat We're Looking For
Experience and Skills
5+ years in service delivery, client success, or consulting in SaaS, digital, or professional servicesStrong background in managing distributed teams and full digital product cyclesSkilled with agile project management tools such as ClickUp and JiraExceptional communication skills, both written and verbal, at a native levelAbility to balance structured processes with entrepreneurial agilityMindset and Attributes
Committed to growing with the business, not just filling a roleSelf-starter who works independently but knows when to collaborateKind at heart and values people as much as performanceComfortable in ambiguous, fast-moving environmentsPassionate about client experience and continuous improvementApproaches the business with an entrepreneurial mindsetWhat We Offer
A flexible remote-first culture operating in the Brisbane time zone (10 AM to 6 PM AEST, weekends : Saturday and Sunday)The chance to work across two pioneering businesses : Remote Office and Shift AIInfluence over processes, client journeys, and delivery standards at a leadership levelA career path with room to scale, both in impact and personal growthCompetitive salary, negotiable for the right candidateBefore You Apply
This is not a stopgap role. We are investing in long-term leadership, and we want someone equally committed to the organisation's future.
If this resonates, send your CV and a short note on why you're the right fit and what success in this role looks like to you.
