Senior Support Analyst

A company is looking for a Senior Support Analyst - Insurance.

Key Responsibilities

Analyze production support cases and develop clear action plans for resolution

Prepare data patches and lead Root Cause Analysis for high-severity cases

Document cases and create knowledge base articles for recurring issues

Required Qualifications

Bachelor's degree in information technology with 7+ years of experience

Experience with Property & Casualty insurance-related solutions

Strong knowledge of Java or equivalent Object-oriented programming language

Experience in data management and analysis, preferably in insurance

Ability to work in a remote environment and manage multiple tasks simultaneously