Talent.com
Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher

American Leak Detection of East Bay CAPinole, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

About us

American Leak Detection is the industry leader in accurate, non-destructive detection of hidden water, sewer, gas, and swimming pool leaks. We set the standard for non-invasive leak detection and repair using proprietary methods developed over 40+ years and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals from plumbers and insurance adjusters to property managers and municipal water districts. Our local, family-owned company has proudly served San Francisco and the East Bay for more than 38 years.

Join our Team!

Our rapidly growing company is waiting for you to join our team as a Customer Service Representative / Dispatcher

This is a Full-Time, Year-Round Position at our Pinole, CA headquarters

Benefits :

At American Leak Detection of the East Bay and San Francisco, we value our team and appreciate their hard work. They are the reason for our success. In addition to promoting a strong work / life balance, we pride ourselves on supporting our employees and providing comprehensive training as well as the following benefits.

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • HSA (Health and Savings Account)
  • Life Insurance
  • Simple IRA / 401(k) plan with matching
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Advancement Opportunities
  • Employer-paid training and continuing education

Job Type :  Full-time Monday – Friday (No Weekends!)

Salary :  $39,500 - $48,000 ($19 - $23 hourly) depending on experience

As a  Customer Service Representative and Dispatcher , you are a key member in upholding our service philosophy to provide the highest level of customer service. Though not required experience in the Plumbing, Restoration, HVAC, or Construction  industries is a plus!

Your Responsibilities as a Customer Service Representative and Dispatcher include :

  • Quickly and efficiently answering incoming calls in professional and courteous manner
  • Actively listening to the customer to learn about their situation and how we can help them
  • Prioritize and coordinate the scheduling and routing of services to our team of technicians
  • Dispatching jobs and updates to technicians in the field
  • Coordinate any adjustments in schedule with customers and service technicians
  • Provide sales support and recommendations
  • The qualifications of a Customer Service Representative and Dispatcher include :

  • Ability to deliver excellent customer service
  • Strong written and verbal communication skills
  • Strong telephone and computer skills
  • Experience scheduling and routing teams of technicians
  • Detail-oriented with strong data entry skills
  • QuickBooks and Salesforce knowledge is a plus!
  • Covid-19 vaccination is required
  • Must pass a Background check for our insurance requirements
  • Fluency in Spanish is  not  required but is a plus!
  • If this sounds like you, please send your resume ensuring that it includes a valid phone number and email address in response to this posting.

    NOTE : To be considered you MUST complete the Skills Tests for this position, or your application will automatically be rejected. This position requires attention to detail.

    American Leak Detection of the East Bay and San Francisco  is an equal opportunity employer.

    This is a job for which military-experienced candidates are encouraged to apply.

    Open to applicants who do not have a college diploma.

    Job Type : Full-time

    Work Location : In person

    Experience :

  • Customer service : 2 years (Required)
  • Create a job alert for this search

    Customer Service • Pinole, CA, US

    Related jobs
    Customer Service Representative

    Customer Service Representative

    ChevronOrinda, CA, US
    Full-time +1
    At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations.We are looking for hard working people who value safety, enjoy working as a team and have a positive ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Sterling Engineering Inc.Benicia, CA, US
    Temporary
    Customer Service Representative.As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choos...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Third Party CSVallejo, CA, US
    Full-time
    The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly sol...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    The Travel CoorporationRemote, US
    Remote
    Full-time
    Job Type Full-time Description.Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and qual...Show moreLast updated: 30+ days ago
    Customer Service Representative -

    Customer Service Representative -

    Sterling EngineeringBenicia, CA, US
    Full-time +1
    Customer Service Representative.As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choos...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Crash ChampionsVallejo, CA, US
    Full-time
    As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.The co...Show moreLast updated: 17 days ago
    Customer Service Representative

    Customer Service Representative

    Fiesta Auto InsuranceRichmond, CA, US
    Full-time
    Fiesta Auto Insurance has proudly served the Central Valley for over 20 years.We provide insurance services, tax preparation services, and car registration services. As the #1 Fiesta Auto Insurance ...Show moreLast updated: 30+ days ago
    Customer Service Representative II

    Customer Service Representative II

    SageSureVallejo, CA, US
    Full-time
    If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seek...Show moreLast updated: 28 days ago
    Customer Service Representative

    Customer Service Representative

    RecologyVallejo, California
    Full-time
    Under close supervision, provides efficient and courteous customer service by telephone and / or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES I...Show moreLast updated: 13 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    WalmartHercules, CA, United States
    Full-time
    Job Title : Customer Service Representative (Walmart) • •.As a Customer Service Representative at Walmart, you will play a vital role in ensuring exceptional customer experiences within our retail env...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    U-HaulRichmond, CA, US
    Full-time
    St, Richmond, California 94804 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service R...Show moreLast updated: 16 days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Hassan & Sons IncMartinez, CA, US
    Full-time
    Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable for hel...Show moreLast updated: 11 days ago
    Customer Service Representative

    Customer Service Representative

    Altitude RoofingRichmond, CA, US
    Full-time +1
    At Altitude Roofing, we are dedicated to providing high-quality roofing services for both residential and commercial customers. With our commitment to exceptional craftsmanship and customer service,...Show moreLast updated: 30+ days ago
    Customer Service Representative / Dispatcher

    Customer Service Representative / Dispatcher

    American Leak DetectionPinole, CA, USA
    Full-time
    American Leak Detection is the industry leader in accurate, non-destructive detection of hidden water, sewer, gas, and swimming pool leaks. We set the standard for non-invasive leak detection and re...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Island Pizza, Inc.Martinez, CA, US
    Full-time
    We are searching for qualified customer service reps with personality and people skills.We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Security FinanceClear, UT, US
    Full-time
    Are you looking for an opportunity to learn a.Do you want multiple opportunities to.Do you want to work in an open,.You’re the first face customers see and the most important memory, because you’ll...Show moreLast updated: 30+ days ago