Customer Service Manager

Customer Service Manager Company Overview At Akina Pharmacy, the shared purpose that drives us is to enrich the lives of the people in our care through compounded medications.

As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional talent.

Joining Akina means stepping into an environment where clear communication, pragmatic decision-making, and accountability are at the forefront.

We are committed to empowering our team members and fostering a culture of growth and support.

If you are driven by a passion for making a meaningful impact and seek a vibrant, compassionate workplace, we invite you to discover the opportunities awaiting you at Akina Pharmacy.

Together, let's build a healthier, happier community .

Position Summary At Akina Pharmacy, excellence, compassion, service, and initiative are at the heart of everything we do—and the Customer Service Manager plays a key role in bringing those values to life.

This role leads and manages the customer service team to ensure every customer interaction reflects Akina’s commitment to excellence, quality, and care.  Through strong leadership and accountability, the Customer Service Manager creates a culture where team members are equipped, supported, and motivated to serve others with excellence.

They track and analyze key performance metrics to identify opportunities for improvement, streamline processes, and elevate both individual and team performance.

Above all, this role ensures that every customer experience reinforces Akina’s mission to serve with diligent responsiveness and compassion -  delivering exceptional results, every time.

You will love it here if you are motivated by Akina’s Core Identity Values :

• Excellence Always  Go-Getter’s Unite Compassion For All Called To Serve You’ll have success here if you value clear processes and get, want, and have capacity to do the following things : Lead + Manage = Accountability (L+M=A) : Lead and manage the customer service team towards achieving exceptional service standards, holding team members accountable for their performance, and ensuring they embody the company's core values.
• This involves setting clear expectations, providing feedback, and fostering a culture of excellence and continuous improvement.

Metrics Management and Reporting :

Operational Excellence and System Execution :

Team Development and Capability Building :

Customer Escalation & Issue Resolution :

In this role, you’ll be accountable for hitting the following numbers :

4.8 If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded.  Our company runs on EOS purely.

That means as a member of this team, you will have a leader who :

Benefits & Perks Comprehensive Medical, Dental, and Vision Options :

Paid time off (vacation and sick time) :

Paid Holidays (8 scheduled) :

Rewards & Recognition Program :