SCA Team Coach

Tutor / Team Coach

Onboarding Schedule : Orientation is remote on a Friday from 9am-2pm. Training Schedule : Onsite training begins the following Monday from 8am-3 : 30pm, Monday-Friday for several weeks. Regular Schedule : Monday-Friday 7 : 30am-4pm. Overtime and Saturday shifts can be expected regularly throughout the week as well.

Purpose : The Tutor / Team Coach meets with team members individually to provide instruction, feedback, and answer questions. This position guides team members to improve productivity and quality.

Essential Duties and Responsibilities :

• Responsible for assisting team members with inquiries and questions on task-specific items.
• Provide feedback, coach, and solutions to team members to achieve greater productivity and quality.
• Performs other roles, depending on the needs for the day.
• Monitor productivity and quality reports and meet with team members individually to provide feedback, coach, and counsel with the objective of increased productivity.
• Monitors work volumes to see if people need to be reassigned to different queues.
• Stock central area with work supplies throughout the shift.
• Assist Supervisors and HR with ad hoc needs.
• Assist with focus trainings, as needed.
• Verifies exceptions.
• Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.

Qualification Requirements To perform the job successfully, an individual should demonstrate the following :

Perks and Benefits :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities