Team Coach

Onboarding Schedule : Orientation is remote on a Friday from 9am-2pm. Training Schedule : Onsite training begins the following Monday from 8am-4 : 30pm, Monday-Friday. This 1st shift schedule would be in place for a few months before moving to 2nd shift. Regular Schedule : 4pm-12 : 30am Monday-Friday, overtime and Saturday shifts can be expected regularly throughout the week as well. Purpose : The Tutor / Team Coach meets with team members individually to provide instruction, feedback and answer questions. This position guides team members to improve productivity and quality.

• Please note this is an onsite position.
• Essential Duties and Responsibilities : Responsible for assisting team members with inquiries and questions on task-specific items. Provide feedback, coach, and solutions to team members to achieve greater productivity and quality. Performs other roles, depending on the needs for the day. Monitor productivity and quality reports and meet with team members individually to provide feedback, coach, and counsel with the objective of increased productivity. Monitors work volumes to see if people need to be reassigned to different queues. Stock central area with work supplies throughout the shift. Assist Supervisors and HR with ad hoc needs. Assist with focus trainings, as needed. Verifies exceptions. Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs. Qualification Requirements – To perform the job successfully, an individual should demonstrate the following : Must be at least 18 years of age. Able to read, write and speak English. Able to maintain confidential information. Successfully pass and maintain acceptable background checks and security clearances High school diploma, or equivalent. Must have knowledge of the General Clerk I, Data Entry Operator II and Quality Assurance Representative I position. Identify ways to steer and motivate the team toward set goals and objectives while maintaining the confidentiality of team member statistics and private information. Intermediate computer knowledge and Microsoft Suite experience. Perks and Benefits : Unpaid Time Off (Paid Time Off after 1 year of service) Paid Sick Time Paid Holidays Company Paid Life Insurance 401k / Roth IRA Match available after waiting period Medical, Dental, and Vision insurance available after waiting period https : / / recruiting.ultipro.com / DAT1006DATAD / JobBoard / 6a78ea98-57fa-94fb-dcc4-8c19725dd4fe / Opportunity / OpportunityDetail?opportunityId=dc1fce7a-b495-48a6-b903-bdbdcdee1261&sourceId=70eb4ea6-55ac-4519-869a-3e60c934ee0b