Customer Service Rep

Job Description

Job Description

At Champagne Agency, we pride ourselves on protecting what matters most to our clients while delivering exceptional service with a personal touch. Our team is professional, fun, and dedicated to making insurance a positive experience.

Position Overview

We are seeking a Customer Service Representative (CSR) to join our growing team. This role is perfect for someone who loves helping people, thrives in a fast-paced environment, and has strong organizational skills. Youll be the friendly voice that assists clients with policy changes, billing questions, and service requests ensuring they feel supported every step of the way.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Competitive Base Pay

Supportive Team Environment

Community Involvement

Responsibilities

Answer inbound calls and emails with professionalism and empathy

Process policy changes, endorsements, and payments

Provide clients with accurate information and proactive solutions

Support licensed agents with quoting and documentation

Maintain client records with accuracy and attention to detail

Build relationships with clients that result in loyalty and referrals

Requirements

Previous customer service experience (insurance experience a plus)

Excellent communication skills (written and verbal)

Strong attention to detail and organizational skills

Ability to multi-task and manage deadlines

Tech-savvy and comfortable with modern software systems