Senior Manager Acct Mgt, Amazon Devices - Offline Sales & Mktg

Sr Mgr of Account Mgt

The Amazon Devices Offline Sales & Marketing team is looking for a Sr Mgr of Account Mgt to lead our relationship with third party retail partners. This role will lead a team of sales professionals and manage partner relationships to expand product selection and distribution both in-store and online across Amazon 1st party devices including Kindle, Echo, Fire TV, Fire Tablets, eero and more. We anticipate customer and partner needs, meet our customers where they shop, and engage throughout the product lifecycle. We enable the invention and sales of new and engaging devices and services that customers around the world love.

As the Sr. Manager Acct Mgt for Offline Sales & Mktg, your role will focus on growing our Devices business through North American (US, CA, MX) partners both in-store and online. This role manages a team of Account Managers who are responsible for gaining / growing assortment of all first party Amazon Devices across retailers. This team will own the analysis of category distribution in physical retail, creation of sales and marketing strategies, execution of promotional activities, and in-store deployment strategies. You will work with both internal and external teams' product, business development, sales, installation, and logistics teams to drive financially viable, high-volume programs that provide our channel partners, distributors, and end users with top-tier solutions. You will represent the business in meetings with internal leadership and meet regularly with our channel partners' leadership teams to develop long term strategies as well as drive short term program executions.

Key Job Responsibilities

• Business Development :
• Author and execute the strategy for how and where new products and categories are introduced in physical retail.
• Establish processes and tenets to guide decision making across the team as they dive deep into their assigned accounts to meet sales objectives.
• Formulate a rolling 3-year expansion strategy that is updated and reviewed with senior leadership semi-annually.
• Bring the Voice-of-the-customer to the product teams to help influence product roadmaps, features and address current pain points.
• Management :
• Lead a team of Account Managers managing similar inputs across a diverse set of product categories.
• Develop and track VP level SMART goals with partner teams to ensure business cases are met.
• Engage with senior leadership counterparts at multiple distribution partners as needed to support the success of the team.
• Inspect processes and mechanisms across the team that track sales forecasts, determine allocations, and plan shipments for each SKU.
• Identify process gaps and collaborate with internal teams to build solutions that scale to support global teams.

About the Team

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team puts a high value on work-life harmony. We believe striking the right balance between your personal and professional life is critical to long term happiness and fulfillment. While we have phases of high intensity effort, we work with team members to build in flexibility and encourage time to re-energize outside of work. We will continue to evolve to optimize our efforts and results as a cohesive team to develop delightful products for our customers.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects to develop team members and enable them to take on more complex tasks in the future.