Senior Customer Service Representative

Senior Customer Service Representative

Requisition Id : 383267

Business Unit : LTL

Location

North Richland Hills, TX, US, 76180

What you'll need to succeed as a Senior Customer Representative at XPO

Minimum qualifications

2 years of experience in customer service

Experience with Microsoft Office products such as Word, Excel and Outlook

Preferred qualifications

1 year of transportation industry experience

Available to work a variety of shifts, Monday through Friday between 6 am-6 pm

Knowledge of and familiarity with commonly used concepts, practices, and procedures related to customer care

Pleasant and professional communication skills and phone etiquette

Able to identify and implement continuous improvement opportunities

Capable of taking on the challenges of providing excellent customer care

Excellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups)

Familiarity with CRM technology, such as Salesforce

About the Senior Customer Representative job

Pay, benefits and more :

Competitive compensation package

Full health insurance benefits available on day one

Life and disability insurance

Earn up to 13 days of PTO over your first year

9 paid company holidays

401(k) option with company match

Education assistance

What you'll do on a typical day :

Serve as the primary escalation point of contact and build long-term relationships with assigned accounts utilizing phone, email and other channels of communication

Develop collaborative relationships with the managers of assigned accounts

Understand XPO operations to resolve transactional issues and engage operational teams, as necessary, for assistance on recurring issues that need corrective actions

Take ownership of customer needs and work internally on behalf of the customer

Make customer-focused decisions using data, processes and creativity

Meet and exceed performance expectations in defined areas such as customer satisfaction, quality, issue resolution and productivity

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https : / / jobs.xpo.com / content / CANDIDATE-PRIVACY-NOTICE / ?locale=en_US) .