Application Support Engineer - Level 3- W-2 only

I have this role with one of my direct clients, an industry leader in food and beverage space and a great company to work for. This is fulltime- 6 months contract to hire role

Application Support Engineer - Level 3

Location- Charlotte NC - Preffered (hybrid)

W-2 only

Job Summary

We are seeking an experienced Application Support Engineer (L3) to join our Run Support team. This role provides advanced technical expertise, incident resolution, and long-term application stability improvements. The L3 engineer acts as the final escalation point for critical issues, leads root cause analysis (RCA), and partners with Product and Development teams to ensure that defects (bugs) and feature requests (stories) are properly documented, prioritized, and delivered through Azure DevOps (ADO).

As part of Scaling and Growth Initiative, the L3 Application Support Engineer plays a pivotal role in reducing technical debt, improving backlog quality, and strengthening collaboration between Run Support, Product, and Development teams.

Key Responsibilities

Incident & Problem Management

• Own resolution of high-severity and complex incidents escalated from L2.
• Lead root cause analysis (RCA) and ensure corrective actions are implemented.
• Ensure adherence to SLAs for incident resolution and problem closure.
• Act as Subject Matter Expert (SME) for Tier 1 applications.

Bug & Story Management (Azure DevOps)

Continuous Improvement & Automation

Release & Change Support

Leadership & Mentorship

Core Competencies

Professional Experience & Education

Required :

Preferred :

Sumeet Chhatwal

Sr Technical Recruiter

Lenmar Consulting, Inc.(a Kellton Company)

1440 Plaza Five, Suite 1440

Harbor side Financial Center

Jersey City, NJ 07311

Ph : 201-946-1777 Ext 4012,

schhatwal@lenmarit.com