Platform Support Engineer

VirtualVocationsWinston Salem, North Carolina, United States

2 days ago

Job type

Full-time

Job description

A company is looking for a Platform Support Engineer to provide advanced technical support and troubleshoot complex issues.

Key Responsibilities

Manage and prioritize support tickets according to SLAs, ensuring timely resolution and effective communication

Conduct thorough investigations to identify root causes of technical challenges and collaborate on solutions

Provide frontline technical support for platform-related issues reported by customers and internal stakeholders

Required Qualifications

Bachelor's degree in computer science, Information Technology, informatics, or related field

5+ years of experience in a support team or similar role within a SaaS environment

Experience with ticketing systems and software such as ServiceNow, JIRA, or Azure DevOps

Knowledge of and experience working with REST APIs

Experience with cloud-based infrastructure and services preferred

Create a job alert for this search

Platform Engineer • Winston Salem, North Carolina, United States

Related jobs

Promoted
New!

Applications Engineer

Goulds Pumps IPG LLCColfax, NC, United States

Full-time

The purpose of this position is to provide daily support for the direct sales force in the areas of applications, proposal work and order processing / management. Specifically, this includes reviewing...Show moreLast updated: 8 hours ago

Intune Engineer

Connvertex Technologies Inc.Winston-Salem, NC, United States

Full-time

Quick Apply

Client Name : Akkodis End Client Name : Bank of America Job Title : Intune Engineer (#98556) <...Show moreLast updated: 3 days ago

Promoted

Purchasing / Supplier Quality Engineer

American Honda Motor Co., Inc.Summerfield, NC, US

Full-time

What Makes a Honda, is Who makes a Honda.Honda has a clear vision for the future, and it’s a joyful one.We are looking for individuals with the skills, courage, persistence, and dreams that w...Show moreLast updated: 28 days ago

Promoted

Facilities Coordinator

Contract LumberMooresville, NC, United States

Full-time

Opportunity - Equipment Maintenance Technician.Tired of the same old jobs and job postings?.Look no further! Apply today and enjoy where you work! Contract Lumber strives to build strategic allianc...Show moreLast updated: 30+ days ago

HPC Systems Engineer

Corvid Technologies LLCMooresville, NC, USA

Full-time

Quick Apply

Corvid Technologies is seeking HPC Systems Engineers with a strong background and enthusiasm for Linux to support our Linux-based High Performance Computer consisting of 80,000+ processor cores.If ...Show moreLast updated: 30+ days ago

Promoted

Applications Engineer III

Integrated ResourcesWinston-Salem, NC, United States

Full-time

Encompasses scientific and technological principles involved in product design and quality requirements, with an emphasis on compatibility between the product and potential applications.Uses the th...Show moreLast updated: 1 day ago

Promoted

Manufacturing Engineer - Rolling Stock

Siemens MobilityLexington, NC, United States

Full-time

Pioneering in America, from the first mile to the last.For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United ...Show moreLast updated: 3 days ago

Promoted

Applications Engineer

ITTColfax, NC, United States

Full-time

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets.Our continuous improv...Show moreLast updated: 4 days ago

Systems Engineer

MSI Defense SolutionsMooresville, NC, USA

Full-time

Quick Apply

We are seeking a talented and experienced Systems Engineer to join our dynamic and growing team in the Defense Industry.The ideal candidate will play a key role in the design, development, integrat...Show moreLast updated: 30+ days ago

Promoted

Maintenance Technician

Tri-Lift Industries IncLexington, NC, United States

Full-time

Performs scheduled maintenance based on customer needs and requirements.Identifies the needs of customer equipment and initiates the process to proceed with repairs by quoting and or securing permi...Show moreLast updated: 3 days ago

Promoted

HPC Applications Support Engineer

Corvid TechnologiesMooresville, NC, United States

Full-time

Corvid Technologies is seeking an HPC Applications Support Engineer with a strong background and enthusiasm for Linux to support our Linux-based High Performance Computer consisting of 80,000+ proc...Show moreLast updated: 4 days ago

HPC Applications Support Engineer

Corvid Technologies LLCMooresville, NC, USA

Full-time

Quick Apply

Promoted

Integration Support Engineer (GoAnywhere & MuleSoft)

KPMGWinston-Salem, NC, United States

Full-time

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...Show moreLast updated: 4 days ago

Promoted

Principal Cloud Engineer, Azure

Ahold DelhaizeSalisbury, NC, United States

Full-time

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the...Show moreLast updated: 4 days ago

Promoted

Principal Cloud Engineer, Azure

Peapod Digital LabsSalisbury, NC, United States

Full-time

USA-NC-Salisbury-2110 Executive Drive.Greenville Data Center - It (5118634).Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U. Food Lion, Giant Food, The GIANT ...Show moreLast updated: 4 days ago

Linux Systems Administrator

Corvid Technologies LLCMooresville, NC, USA

Full-time

Quick Apply

Corvid Technologies runs a supercomputer with an environment built on both hardware and free, opensource virtualization and containerization, turning over up to 50TB of new data on a daily basis, t...Show moreLast updated: 30+ days ago

Digital Engineer

HenkelSalisbury, NC, United States

Full-time

At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schw...Show moreLast updated: 30+ days ago

Promoted

AMR / AGV Applications Engineer

Insight GlobalMocksville, NC, United States

Full-time

Act as a consultant and decision-maker on AMR / AGV equipment selection and usage.Collaborate cross-functionally with industrial engineering, finance, maintenance, and other departments.Develop and j...Show moreLast updated: 4 days ago

Promoted

Want Cash Jobs? Earn With Uber Instead

UberDenton, NC, United States

Full-time +1

Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 30+ days ago

Promoted

Project Support Engineer

DivIHN Integration IncWinston-Salem, NC, US

Permanent

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between tal...Show moreLast updated: 2 days ago