Deskside Technician

Job Description : Who we are :

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains :

• Cloud Solutions.
• Datacenter Excellence.
• IT Management.
• Cybersecurity.
• Data Governance and Analytics.

Position Overview :

We are seeking an experienced Deskside Technician to provide on-site IT support for the Luxury Brand Company. The role is critical in delivering high-quality, first-contact technical assistance, ensuring incidents and service requests are resolved within strict Service Level Agreements (SLAs) and supporting executive and event-related needs.

The successful candidate will serve as the Single Point of Contact (SPOC) for on-site users, manage tickets in ServiceNow, and coordinate with remote Level 2 teams to ensure first-time resolution.

Key Responsibilities :

Service Desk & Incident Management :

Onsite Desk Side Support :

Executive & Event Support :

Asset & Configuration Management :

Quality & Knowledge Management :

Requirements :

Education & Certifications :

Experience :

Skills & Competencies :

Additional Information :

About NPO USA :

If you are smart and curious about new things, we are looking for you : this is an exciting opportunity to work, learn and acquire new skills!