Project Manager (US)

Job Description

Driving client value and growth

At SAMY Consult, the consulting arm of SAMY, we're building an exceptional team of Sprinklr specialists who bridge the gap between technical implementation and strategic client partnerships. As our Project Manager, you'll play a vital role in our US Sprinklr practice, ensuring our complex implementation projects deliver maximum value while maintaining exceptional client satisfaction and project outcomes.

Working closely with our Global Implementation Director, you'll be instrumental in orchestrating multi-stakeholder projects, managing technical delivery timelines, and serving as the operational backbone of our implementation practice. This is a unique opportunity to leverage your project management expertise in a role that combines technical coordination with strategic client relationship management.

The ideal candidate

You're a results-driven professional with a passion for delivering complex technical projects and a strong foundation in enterprise software implementations. You bring :

Experience managing enterprise SaaS implementations with deep understanding of technical delivery processes

Natural talent for coordinating cross-functional teams and managing stakeholder expectations

Ability to translate technical requirements into clear project plans and timelines

Strategic mindset that balances project delivery with client relationship management

Collaborative approach to working across implementation, sales, and client success teams

Genuine enthusiasm for driving successful outcomes through meticulous project execution

Strong communication skills that resonate with both technical teams and executive stakeholders

Key responsibilities

As our Project Manager, you'll work closely with our implementation teams to deliver exceptional project outcomes and drive client success.

Project delivery excellence :

Manage end-to-end delivery of complex Sprinklr implementation projects for US enterprise clients

Create and execute detailed project plans that align technical capabilities with client business objectives

Coordinate cross-functional teams including technical consultants, solution architects, and client stakeholders

Monitor project health metrics and proactively address potential risks and timeline challenges

Establish project management best practices and methodologies for the US implementation practice

Client relationship management :

Serve as primary client liaison for project-related communications and stakeholder management

Facilitate project steering committees and executive briefings to demonstrate progress and value

Manage client expectations and communicate project status, risks, and mitigation strategies

Partner with client success teams to ensure seamless transition from implementation to ongoing support

Process and methodology development :

Contribute to our evolving library of project management frameworks and implementation methodologies

Participate in continuous improvement initiatives to optimize delivery efficiency and client satisfaction

Help establish US-specific project management standards and quality assurance processes

Share project insights and lessons learned to inform our evolving delivery approaches

Team collaboration :

Work closely with the Global Implementation Director to maintain delivery excellence across all projects

Partner with implementation managers and consultants to ensure technical delivery meets quality standards

Collaborate with sales teams to provide project insights for scope definition and timeline estimation

Support business development efforts through project success stories and client testimonials

Impact you'll make :

Ensure consistent, on-time delivery of complex implementation projects that exceed client expectations

Drive measurable improvements in project delivery efficiency and client satisfaction metrics

Contribute to SAMY's reputation as a premier Sprinklr implementation partner through execution excellence

Help scale our US implementation practice during this critical growth phase

Travel requirements :

Position involves approximately 15% travel, primarily within US

Occasional on-site visits for project kickoffs, milestone reviews, and go-live support