Call Center Project Manager

A company is looking for a Call Center Project Manager.

Key Responsibilities

Lead implementation planning and operational readiness oversight

Coordinate and complete projects across various functional areas while ensuring timely delivery

Collaborate with stakeholders to define requirements and manage risks and issues

Required Qualifications

5+ years of project or program management experience in customer service or operations

Proven ability to collaborate and lead stakeholders across multiple departments

Experience in preparing teams for go-live, including training and process design

PMP, PRINCE2, or similar certification preferred

Availability to work shifts M-F from 7 am to 11 pm EST, with occasional after-hours coverage