Quality Control Support Specialist

Quality Control Support Specialist

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION : The Quality Control Support Specialist, under moderate supervision, consistently examines loss mitigation accounts to ensure loans are resolved within mandatory time allowances according to Bank and Investor Servicing guidelines. This individual is also responsible for the allocation of customer funds received, but not applied, on active and previously active loss mitigation accounts. Loss mitigation accounts include, but are not limited to, accounts in the process of a Forbearance Plan, Modification, Short Sale and Deed in Lieu of Foreclosure or accounts that have already completed one of the abovementioned workout options. The Quality Control Support Specialist will also assist with preparing for and providing remediation responses to departmental, internal and external audits. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Responsible to ensure accounts efficiently move through the loss mitigation process, utilizing reports, spreadsheets, records and research.
• Independently identify, evaluate and determine corrective actions required on active, previously active and complete loss mitigation loan files.
• Monitors receipt and disbursement of customer funds to assure compliance with Bank, Federal and Investor guidelines on all loss mitigation accounts.
• Maintains up-to-date knowledge of existing and emerging compliance, regulatory, Bank and Investor Servicing requirements.
• Responds to loss mitigation management in connection with general and specific loan level items as they relate to unapplied funds and timely system maintenance.
• Interacts with senior-level Quality Control Analysts to further develop auditing and investigation skills and overall mortgage servicing knowledge.
• Assist with conducting audits of completed loss mitigation workout files.
• Provide feedback to management with ideas on process improvements and suggests enhancements and / or changes needed to current policies and procedures.
• Participate in the development and implementation of new and / or revisions to policies and procedures.

SUPERVISORY RESPONSIBILITIES : None

MINIMUM KNOWLEDGE & SKILLS REQUIRED :

LOCATION Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.