Job Title : Business Analyst
Location : Newark, NJ OR Hartford, CT (Hybrid)
Duration : 12+ Months
We are seeking a Senior Business Analyst to join our Digital Experience team and support strategic discovery and delivery work across multiple product initiatives. This role will collaborate closely with a Product Owner (PO), stakeholders, UX, and development teams to shape and execute work that improves customer experience and drives business value. We're looking for someone curious, proactive, and comfortable operating with ambiguity as we look to improve the customer experience.
Responsibilities
- Facilitate discovery sessions for new digital features, including :
o Stakeholder interviews
o Process and journey mapping
o Current-state vs. future-state analysis
Translate discovery outputs into actionable artifacts (user stories, requirements, acceptance criteria)Support PO in backlog grooming, prioritization, and roadmap planningProactively identify risks, dependencies, and data gaps earlyFacilitate stakeholder meetings and ensure follow-up actions and documentation are completeCollaborate with UX partners, including reviewing design files and providing contextPerform user acceptance testing and support operational readiness tasks as needed (reviewing demos, providing screen shots and write-ups)Monitor deliverables and ensure timely completion of workQualifications
5+ years in business analysis, ideally in digital product or customer experience teamsIntellectual curiosity, and a willingness to learn, grow, and improve.Clear, proactive communicator with strong documentation skillsAble to work independently and manage multiple priorities with minimal oversightProficiency with MSOffice, JIRA, Confluence, Miro, and FIGMA (or equivalent tools)Experience in FinTech and Group Insurance preferred