Front Desk Associate - Studio City, CA (Part-Time)
Role Title : Front Desk Associate - Part-Time
Location : 12250 Ventura Blvd, Studio City, CA 91604
Schedule : Part-Time : 8 am-1 pm Monday through Friday - Saturdays as needed : 7 : 30 am-4 pm
Compensation : $22 - $24 / hr.
Manager : Clinic Manager
Role Summary : Ensures a hospitable patient member experience at the Tia Clinic, and in collaboration with the care team and Clinic Manager, maintains efficient patient operations. Actively participates in reporting feedback / suggestions related to patient care, and clinic or front of house process to supervisory staff
Values :
Achieve excellence, with regard to impact over effort
Be compassionate
Practice a meritocracy of ideas
Ownership mentality
Abilities :
Client service mentality, understanding + ease of practice "hospitality principles"
Creative problem-solving
Process-oriented thinking
Conflict Resolution
Ability to navigate ambiguity
Enthusiastic, energetic, and friendly disposition despite highly demanding environment
Ability to maintain composure under stress
Cross-functional collaboration
Interpersonal communication : be aware of others' reactions and embody empathy
Proven ability to learn from mistakes, ability to reflect
Skills :
Proficiency in core MS / Google Suite
Customer Service skills
Tech-savvy : willingness to learn new technologies and frameworks Excellent verbal and written Communication
Strongly adheres to process
Resourcefulness
Highly Organized
Keen to Detail
Self-motivated
Responsibilities :
Hospitality : Be compassionate and utilize interpersonal communication to execute a hospitable and seamless patient experience
Greet and direct all patients, or other related individuals to appropriate locations while maintaining excellent customer service at all times
Maintain lines of communication amongst care team members to ensure back and front of house operations are aligned with patient / care team needs
Member Engagement : Compassionately embody the voice of Tia for prospective and existing members and provide excellent client service orientation
Educate patients when visiting the clinic on Tia Services (workshops, acupuncture, community events, retail products, pricing, etc.)
You're passionate about diversity and inclusion. You believe in sex-positive, no judgement and radically inclusive healthcare for every person, and espouse these values in your everyday life
Administrative Duties : Have a great ability to prioritize and multitask in a fast paced environment
Spearhead all administrative duties varying from scanning and uploading patient medical health information, electronic filing of EOBs, documentation upkeep of clinic operations such as Wellness Credits, billing Issues, Inventory, Mail assortment, Accuracy in DrChrono Appointments Check In / Out Flow in regards to : Payment Profiles, Billing Status
Assist care coordinators in the booking process. Scheduling all inbound patients based on assignment.
Facility Maintenance : Set the bar incredibly high and be keen to detail
Basic housekeeping to ensure communal areas are stocked, cleanly, and maintained
Escalate any facility maintenance issues
Ad-Hoc Duties : Through cross-functional collaboration, have the ability to execute ad-hoc projects as needed and meet deadlines
Undertake additional ad-hoc projects as assigned to help with clinic operations varying from research, product sourcing, GSuite Documentation of processes, miscellaneous errands, facilitation of team meetings and / or trainings
Other important details :
You are available 20-29 hours / week including Saturdays
You're authorized to work in the US
Tia is an equal opportunity employer
What is excellence, exactly?
Excellence is about constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.
We practice excellence at Tia by demonstrating the following types of behaviors :
A drive to constantly improve through experimentation, reflection. and an insatiable growth mindset
Being present in and grateful for the journey not just the goal line. Perfection is static. Excellence is a process
Asking why, then why again because accepting "this is just the way it is" is not good enough
Grit & perseverance a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others
A commitment to uncovering talents to unlock "rock star" potential across every individual
Furthermore, excellence reflects the "bigness" and the "boldness" of Tia's mission and vision a world in which every woman can achieve optimal health, as defined by herself.
Said another way, Tia's mission is NOT to make healthcare incrementally better for women. Instead, we've intentionally set out to create a fundamentally new paradigm for modern women's healthcare that's truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a "one and done." We have not and will not "get it right" with the first swing. Rather, this higher order goal is a moving target one we have not and will not ever fully "achieve." By design, we will never be "done" with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit the journey, not the finish line that truly embodies excellence.
Front Desk Associate • Studio City, CA, United States