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Vice President of Customer Success and Operations
Vice President of Customer Success and OperationsFooda • Chicago, IL, US
Vice President of Customer Success and Operations

Vice President of Customer Success and Operations

Fooda • Chicago, IL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Who We Are :

  • Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem.
  • Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants.

They had an idea :

  • bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit.
  • When they discovered people from other companies sneaking into their office, they knew they were on to something.
  • Fooda pioneered the concept of rotating popup restaurants inside offices.
  • Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.
  • Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more.
  • At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

    • Who We Are Looking For :

  • Due to expanding growth, Fooda is seeking a strategic, results-driven Vice President of Operations to lead and scale both our market operations and account management function.
  • Reporting directly to the EVP of Markets and based at our corporate headquarters, this high-impact role is responsible for aligning operational initiatives with overall business objectives, ensuring executional excellence, and optimizing the client journey from onboarding to renewal.
  • You will oversee go-to-market execution, champion cross-functional alignment, and drive continuous improvement in processes, systems, and team performance.
  • This role is ideal for a dynamic leader who thrives in fast-paced environments and is passionate about building scalable, customer-centric operations.
  • This role will require up to 25% travel across Fooda’s US markets.

    • What You’ll Be Doing :

  • Oversee and own Fooda’s Account Management functions including regional markets and Premier Accounts Ensure P&L goals are being met across operating units via organizational design, automation, and process improvements Develop and implement a standardized operational framework which ensures repeatable excellence across regional teams and product lines Design and own the strategy for account retention, identifying and proactively addressing churn risks while fostering long-term client loyalty Establish metrics and drive initiatives to improve Net Promoter Scores (NPS) and overall client satisfaction across both Fooda clients and restaurant partners Partner closely with internal teams including Corporate Operations, Sales Leadership, and local market teams to align on goals, share best practices, and ensure cross-functional cohesion Lead strategies for same-store sales growth by identifying expansion opportunities within existing accounts and optimizing service delivery Serve as a thought partner on Fooda’s Executive Team by helping shape the broader operational strategy and scaling plans for the company.

    • What You Should Already Have :

  • 10+ years of experience in operations leadership, preferably within multi-market or distributed organizations Proven track record of scaling operations in fast-paced, high-growth environments Strong analytical, process improvement, and project management skills Experience leading large teams and influencing cross-functional stakeholders Exceptional leadership, communication, and change management skills Background in foodservice, logistics, marketplaces, or tech-enabled services is a strong plus What We’ll Hook You Up With : Competitive base salary, bonus plan, and stock options, based on experience Comprehensive health, dental and vision plans 401k retirement plan with company match Paid maternity and parental leave benefits Flexible spending accounts Company-issued laptop Daily subsidized lunch program (ours!)  Must be authorized to work in the United States on a full-time basis.
  • No phone calls or recruiters please.
  • The salary range for this role is $150,000-$250,000 and includes a bonus plan.

    • The base salary range for this role is dependent on a number of factors including but not limited to :

  • work experience, training, location and skills.
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