Technical Product Specialist

A company is looking for a Technical Product Specialist to ensure a high-quality experience for customers by addressing technical issues and collaborating with various teams.

Key Responsibilities

Develop deep expertise in the platform to provide authoritative guidance and anticipate customer needs

Offer technical support and guidance on troubleshooting and best practices

Identify, document, and prioritize technical issues, ensuring efficient resolution and communication between teams

Required Qualifications

2+ years of experience in technical support, product specialist, QA, or a related role in a SaaS or software environment

Motivated by complex problems and comfortable in a fast-paced startup environment

Ability to translate technical details into clear documentation

Familiarity with tools such as Zendesk, Intercom, Linear, Datadog, and Retool is preferred

Familiarity with Accounting Principles is a plus but not required