Customer Excellence Representative

Customer Excellence Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure sustainable solutions and more modern living depend on Chemours chemistry.

Chemours is seeking a Customer Excellence Representative (CER) to join our Customer Excellence team. This position is part of the Thermal Specialized Solutions (TSS) sales function and reports directly to the North America Customer Excellence Manager based in Wilmington, DE. At Chemours, the Customer Excellence team is the face of our organization to our customers and a key component for delivering industry-leading service. We are committed to understanding, shaping, fulfilling, and exceeding customer expectations while fostering long-term relationships. This is a key role within the Company and the TSS business in North America. The CER role is the primary driver for our Order to Cash Process (OTC). This hybrid role is a key liaison with the customer and requires interactions with customers, sales, supply chain, demand management, operations, warehousing, and logistics within the company. This role requires strong problem-solving abilities and communication skills to help manage our order portfolio and support Chemours' SAP platform.

The responsibilities of the position include, but are not limited to, the following :

• Managing the end-to-end Order-to-Cash process, including each of the following :
• Onboarding new customers
• Processing customer orders and returns
• Developing and managing customer relationships
• Monitoring orders through delivery
• Collaborating with Supply Chain and plant sites on order fulfillment
• Initiating Customer complaint investigations as needed
• Following up on invoice / accounts receivable disputes
• Implementing pricing changes
• Managing desk in accordance with internal control requirements
• Sharing customer feedback and insights with the sales team
• Collaborating and communicate effectively with Customers, Sales, Supply Chain, Demand, Operations, and other cross functions that have direct / indirect impact on customer orders or E2E Order Fulfillment.
• Supporting simplification initiatives that streamline work processes and improve overall customer experience.
• Contributing to the continuous improvement of Chemours' business processes and tools, including the SAP and Salesforce.com platforms.

The following is required for this role :

The following is preferred for this role :

Benefits :

We're a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do itby taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life. Learn more about Chemours and our culture by visiting Chemours.com / careers.

Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws. Chemours is an E-Verify employer.

Candidates must be able to perform all duties listed with or without accommodation Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position.

The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.