Junior Technical Solutions Consultant

Technical Solutions Consultant

Why TPM, Inc?

Named one of the BEST places to work in SC for 7 consecutive years, we’re building a portfolio of high-growth, high-impact businesses each unique, but united by a shared culture of purpose, performance, and possibility.

As a leading technology provider for Manufacturing, Engineering, Construction and Architecture, TPM is committed to transforming how companies work and connect. With over 50 years of innovation, TPM is no stranger to pioneering advancements in workplace technology.

Our Customer Experience and Manufacturing teams are the tech pulse of TPM, delivering expert support and solutions across a cutting-edge portfolio of industry-leading software, advanced technology platforms, and innovative hardware. Whether it’s troubleshooting, workflow optimization, or hands-on digital manufacturing, our teams empower customers to harness the full potential of TPM’s technology ecosystem.

Ready to launch your career helping customers design, make, and innovate? Let’s build something bold together.

Who We’re Looking For :

Curious. Hands-on. Energized by solving problems and learning new tech. You’re the first line of support for TPM’s manufacturing customers, joining our SOLIDWORKS team under the Manufacturing Division.

This entry-level technical role is all about diagnosing and resolving Level 1 installation, licensing, and workflow issues, documenting every interaction, and escalating complex problems when needed. You’ll also get hands-on exposure to additive manufacturing and 3D reality-capture workflows, expanding your understanding of digital manufacturing technologies.

Success here means strong troubleshooting skills, a passion for learning, and a customer-first mindset. You’ll leverage AI and automation tools to streamline support workflows and enhance customer experience, helping shape the next generation of TPM’s technical support model.

Key Responsibilities :

Respond quickly and courteously to customer inquiries via tickets, phone calls, and web cases.

Provide Level 1 support for software installation, licensing, activation, and general SOLIDWORKS functionality.

Collect complete problem descriptions, reproduce issues, and document findings within TPM’s case management system.

Escalate complex or unresolved cases to senior consultants with clear documentation and replication steps.

Leverage AI and LLM tools to research solutions, automate documentation, and improve support efficiency.

Track open cases, follow up proactively, and keep customers informed on status and next steps.

Collaborate with sales and consulting teams to share customer insights and identify opportunities for training or solution improvements.

Author and maintain knowledge base articles, quick-start guides, and internal playbooks.

Assist with additive manufacturing builds, post-processing, and shipment of printed parts.

Support on-site 3D scanning and data post-processing for reality-capture projects.

Contribute ideas that improve support workflows, team KPIs, and customer satisfaction

What Makes You a Great Fit :

You’re curious, hands-on, and eager to learn new technologies quickly.

You have a strong customer focus and take pride in solving problems with empathy and clarity.

You thrive in a team environment and value continuous learning and collaboration.

You communicate clearly and confidently with both technical and non-technical audiences.

You take initiative, stay organized, and follow through every customer interaction.

What You Bring :

Associate’s degree in Mechanical Engineering, Engineering Technology, CAD, or related technical discipline.

Mechanical design experience or training, including familiarity with SOLIDWORKS.

Proven troubleshooting ability and technical aptitude.

Strong written and verbal communication skills.

Experience using or interest in AI tools and large language models (LLMs) to assist with documentation and problem-solving.

Ability to manage multiple cases simultaneously while maintaining a professional, customer-focused approach.

Bonus Points If You :

Have exposure to 3D laser scanning, additive manufacturing, or digital manufacturing technologies.

Have experience using CRM or ticketing platforms for case management.

Have created technical documentation, quick guides, or training content.

Have prior experience in an engineering, R&D, quality, or technical service environment.

Hold a SOLIDWORKS Certification (CSWA or higher).

🌐   Learn more :

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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.