Customer Success Specialist - SynBio

Customer Success Specialist - SynBio

We are seeking a proactive and detail-oriented Customer Success Specialist to join our dynamic customer success team. In this role, you will provide strategic support to customers, helping them through the onboarding process, offering training and assistance, and fostering long-term success. The ideal candidate will be a strong communicator, skilled at building relationships, and committed to delivering exceptional service.

What You'll Be Doing

• Strategic Account Support :

Assist the sales team with administrative tasks such as data entry, document management, and record organization.

Foster strong, positive relationships with clients to ensure they feel valued and supported.

Create, implement, and maintain reports and dashboards for both internal sales teams and external customers.

Collaborate effectively with the sales team to support their objectives.

Use CRM software to manage client and prospect information, document interactions, and track the sales pipeline.

What You'll Bring to the Team

Preferred Qualifications

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as "writing" DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.

San Francisco Bay Area Pay Range

$85,000 - $106,000 USD