Manager, Operations

WGU Career Opportunity

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is : Grade : Management_Executive 605 Pay Range : $75,900.00 - $125,300.00

Job Description

Primary Responsibilities

Operational Leadership and Product Ownership

• Serve as the subject matter expert for assigned processes and supporting products.
• Maintain deep knowledge of process workflows and associated technology solutions.
• Partner with executive leadership to deliver operational programs aligned with strategic goals.
• Ensure quality, consistency, and effectiveness of operational processes and team outputs.
• Monitor workflows to identify opportunities for efficiency and optimization.
• Establish standards and policies based on best practices in collaboration with stakeholders.
• Align operational services with WGU and organizational OKRs to enrich student and employee experiences.

Process Improvement and Change Management

Cross-Functional Collaboration and Stakeholder Engagement

Project and Resource Management

Western Governors University is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.