Fixed Operations Performance Manager

Fixed Operations Performance Manager

The Cox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio-including FandI, DMS, and Xtime Service products-for franchise and large independent automotive dealers. This role is designed for professionals with deep retail automotive experience, especially in fixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive's suite of technologies. This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth. This is a regional position and we are accepting applicants from the Pacific, Mountain, and select Central time zone states.

What You'll Do

• Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.
• Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.
• Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.
• Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools.
• Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.
• Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.
• Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.
• Stay current on product updates and enhancements and communicate their value in the context of dealership operations.

What's In It For You?

Check out all our benefits.

Who You Are

Minimum Requirements :

Preferred Qualifications :

Cox is an Equal Employment Opportunity employer. All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.