Customer Service Representative

JOB SUMMARY :

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management / department objectives. Coordinate customer service with all departments within organization.  Develop a close working relationship with customers, and all coordinating departments.

RESPONSIBILITIES :

• Identify customer and department needs and satisfy them effectively.
• Maintain and develop assigned customer base.
• Working knowledge of all products and categories to drive penetration of existing accounts.
• Cross-train and foster solid working relationships within department and with other departments.
• Input orders into computer system.
• Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
• Responsible for creating and maintaining necessary company and customer files.
• Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
• Support company sales and gross profit projections and goals as needed.
• Adhere to operational procedures.
• Attend meetings as scheduled.
• Work with sales team.
• Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
• Attends department sales meetings, as scheduled, and participates in other activities as requested.
• Working different days, hours and overtime may be needed occasionally.
• Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
• Perform other duties as required.

Education :

Experience and Professional Skills :

QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

Regularly required to :

Occasionally required to :

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.