Administrative Coordinator

Job Description

Job Description

Benefits :

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Administrative Coordinator

Reports to : Office Manager

Classification : Non- Exempt

Status : Full time- W2

Work Location : On Site, Waldorf Office

Overview :

At K&I Healthcare Services, our primary goal is to empower individuals, families, and communities to take charge of their mental well-being. K&I Healthcare Services has three Maryland facilities located in Waldorf, Baltimore, and Landover. K&I Healthcare Services supports the recovery of individuals with mental illness and substance abuse. We are a collective of like-minded individuals, who emphasize the importance of the clinician along with the client. Our team prioritizes our clients. We approach everyone with compassion and an open mind to encourage them to thrive in their healing process.

Position Purpose :

The Administrative Coordinator is a key figure in client engagement and treatment. This role involves scheduling clients for evaluations, follow-ups, and psychotherapy appointments, while also handling other tasks related to the intake process.

Duties and Responsibilities :

Under the supervision of the Data Quality Analyst, the Administrative Coordinator is responsible for the following :

• Verifies insurance coverage, obtains authorizations, and enters all required information into the appropriate electronic system.
• Communicate with clients regarding insurance benefits and acts as point of contact between patients and the billing team.
• Follow up with clients / clinicians to prevent lapses in coverage.
• Scheduling new clients for Initial intake.
• Rescheduling active clients as needed.
• Communicate with intake, clinical teams :
• Notify teams of changes in a clients insurance or eligibility that may impact care delivery
• Maintain documentation of each clients insurance and benefits status.
• Submit and track required documentation to BCBS, Medicaid and MCOs for service authorizations and eligibility confirmation.
• Monitor redeterminations, insurance expiration dates
• Informing patients or customers of any missed or upcoming payment deadlines
• Response to inquiries for outpatient referrals, gather demographic and insurance data, collect preliminary client information to identify the appropriate clinician, and schedule initial appointments.
• Serves as a point of contact to patients, their families / representatives, outside agencies, and referrers.
• Works to engage clients in their care, works closely with other offices to coordinate efforts, and ensures timely, quality customer service for all inquiries.
• This position requires you to respond to all calls and written referrals within 24 hours or less.
• Work requires sufficient skills to edit documents, generate reports and logs, and summarize.
• Other duties as assigned

Required Education and Licensing :

• High School Diploma or GED (required)
• Associate's degree or Bachelors degree in Health Administration, Psychology, or related field (Preferred)
• 1-2 years and 2 years of administrative or front office experience in a healthcare, behavioral health, or related setting
• RN or LPN (Preferred)
• Bilingual (Preferred)

Qualifications :

• Proficiency in Microsoft Office and EHR systems
• Knowledge of Maryland's mental health system, Medicaid / MCO programs
• Ability to work with a diverse population, including an understanding of serious and persistent mental illness.
• Knowledge of COMAR pertaining to OMHC operations and billing practices
• HIPAA training required within 30 days of hire
• Ability to communicate complex benefits simply and effectively to clients
• Require strong attention to detail and follow through with time sensitive matters
• Respect for and adherence to client confidentiality and HIPAA compliance
• Ability to work well independently and collaboratively
• CPR / First Aid Certification Preferred (or willing to obtain within first 6 months of hire)

Working Conditions and Environment

• Maintain a clean, safe, and drug-free working environment
• Must pass a criminal background check, drug screening. & TB testing
• Always maintain a professional appearance and demeanor
• Office work includes commuter work, documentation, planning, and team meetings

Compensation : $22- 24 hourly

Weekly Schedule :

• Employment Type : Full time 40hrs weekly, W-2 Employee
• Weekly Schedule : Monday through Friday, 9 : 00 AM 6 : 00 PM (1-hour mandatory lunch break)
• Attendance in team meetings as appropriate

Physical Requirements

The position requires clear and articulate speech and ability to hear. Required to sit for long periods of time, as well as reading and typing on the computer.

Equal Opportunity Employer

K&I Healthcare Services is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals and do not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions.

Job Type : Full-time

Benefits :
• 401(k)
• Health insurance
• Vision insurance
• 401K

Work Location : In person