Senior Manager

Shop Manager

We are looking for a passionate leader for our DC shop! Our ideal candidate is energetic, obsessed with delivering an over the top client experience, reliable and loves the beauty industry.

As a shop manager, you will be responsible for running the daily operations, including managing the employees and customer service relations. This position is also responsible for creating and implementing new marketing strategies.

Responsibilities

• Manage all front desk staff schedules to ensure the shop is running with proper staff at all times.
• Provide effective and actionable feedback to nail technicians and front desk staff.
• Report staff performance and feedback to regional manager.
• Master the appointment scheduling system.
• Understand the booking preferences and anticipate client's needs.
• Be able to provide effective training to other front desk staff.
• Build strong relationships with the customers and resolve complaints.
• Provide exceptional and consistent hospitality to all guests and employees.

Retail and Inventory

Marketing and Sales

Qualifications

Perks of Being a Part of the VL Fam!