Shared Services RFI / Refresh Associate

Overview :

Determines the appropriate action and executes those actions based on knowledge and experience in support of the ongoing KYC (Know Your Customer) and due diligence activities completed in support of Wealth and Institutional Services Division (WISD). Responsibilities are targeted for either processing KYC Refresh cases or fielding Requests for Information (RFIs) from Corporate Compliance.

Primary Responsibilities :

• Complete ongoing KYC due diligence on WISD customers.
• Facilitate the collecting and processing of information needed to satisfy RFIs from Compliance.
• Analyze and interpret inputs to determine course of action; manage conflicting priorities throughout the day as required.
• Communicate with internal and external business partners and related service partners as required.
• Escalate non-standard or high risk exceptions to more experienced personnel as appropriate.
• Prioritize and manage own workload to meet service level agreements and internal service delivery standards.
• Identify and report all risk and compliance issues, breaches and suspicious activities to management.
• Support and recommend implementation of process improvements within the area.
• Interpret data received from internal and external parties to process moderately complex tasks with an appropriate understanding of priority.
• Provide direction to and work directly with clients, client-facing staff, and Corporate Compliance colleagues to apply and satisfy requirements within the business.
• Review documents, draft internal memos, and capture all relevant data for each case worked.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities :

This position is within the Client Onboarding and Support Team (COAST).

Supervisory / Managerial Responsibilities :

Not Applicable

Education and Experience Required :

Combined minimum of 5 years' higher education and / or work experience

Comfortable operating in a team environment

Experience using word processing and spreadsheet software

Willing to work a flexible schedule as needed

Effective verbal and written communication skills

Education and Experience Preferred :

Bachelor's degree

Minimum of 2 years' experience in financial services industry

Understanding of financial products

Knowledge of pertinent Bank systems

Ability to work under time constraints

Physical Requirements :

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Amherst, New York, United States of America