Talent.com
Housekeeping Operations Manager

Housekeeping Operations Manager

California StaffingAnaheim, CA, US
5 hours ago
Job type
  • Full-time
Job description

Rooms & Guest Services Operations

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation / Health Club, Housekeeping, Food and Beverage / Culinary and Engineering / Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

Education and Experience :

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities :

  • Supporting Operations Team :
  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
  • Assists in ensuring that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
  • Supporting Property Operations Function(s) :
  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates / updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists / teaches the team scheduling against guest and hours / occupied room goals.
  • Performs hourly job functions as needed.
  • Managing and Monitoring Activities that Affect the Guest Experience :
  • Provides excellent customer service by being readily available / approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.
  • Assisting in Managing Profitability :
  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Understands financial statements, sales and activity reports, and other performance data.
  • Conducting Human Resources Activities :
  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

    Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Create a job alert for this search

    Housekeeping Manager • Anaheim, CA, US

    Related jobs
    • Promoted
    Property Operations Manager

    Property Operations Manager

    WSH Management, Inc.Compton, CA, US
    Full-time
    This Orange Tree apartment property is located in Compton, CA and consists of 21 units, all of which are two- and three-bedroom apartments. It is a 100% tax credit community.Due to the small size of...Show moreLast updated: 2 days ago
    • Promoted
    Housekeeping Manager

    Housekeeping Manager

    The Fairmont HotelSanta Monica, CA, United States
    Full-time
    Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best attractions including Santa M...Show moreLast updated: 20 days ago
    • Promoted
    • New!
    Rooms Operations Manager

    Rooms Operations Manager

    California StaffingIrvine, CA, US
    Full-time
    Assists in managing the execution of all operations in the rooms area departments (e.Front Office, Engineering / Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Director of Hotel Rooms Operations

    Director of Hotel Rooms Operations

    California StaffingMarina Del Rey, CA, US
    Full-time
    Functions as the strategic business leader of the property's Rooms Operations, areas of responsibility include Front Office, Business Center, Recreation / Health Club and Housekeeping.Works with dire...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Housekeeping Assistant Manager

    Housekeeping Assistant Manager

    California StaffingBuena Park, CA, US
    Full-time
    Overview : As an Area Manager of Housekeeping you will have an intricate role in the overall success of Hotel Breakers.Your main duties will be assisting the Housekeeping Manager in maintaining the ...Show moreLast updated: 18 hours ago
    GA North Area TaskForce - Housekeeping Manager

    GA North Area TaskForce - Housekeeping Manager

    Cornerstone HospitalityHawthorne, CA, USA
    Full-time
    Quick Apply
    Taskforce - Hotel Housekeeping Manager.This role is ideal for a results-driven leader who works side-by-side with their team, motivates staff, and has a. The Housekeeping Manager oversees the housek...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Houseman - Supports Housekeeping

    Houseman - Supports Housekeeping

    California StaffingCosta Mesa, CA, US
    Full-time
    Housekeeping & Laundry Guest Environment Expert.Day shift, Evening shift, Weekend and Holiday Availability Job Number 25184076 Job Category Housekeeping & Laundry Location Residence Inn by Marriott...Show moreLast updated: 19 hours ago
    • Promoted
    • New!
    Housekeeping Aid

    Housekeeping Aid

    Los Angeles StaffingLos Angeles, CA, US
    Full-time
    The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the VA Greater Los Angeles Healthcare System (GLA) in the Environmental Management Servi...Show moreLast updated: 19 hours ago
    • Promoted
    Rooms Operations Manager

    Rooms Operations Manager

    Marriott InternationalIrvine, CA, US
    Full-time
    Assists in managing the execution of all operations in the rooms area departments (e.Front Office, Engineering / Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and...Show moreLast updated: 1 day ago
    • Promoted
    Housekeeping Manager

    Housekeeping Manager

    University of California - Los Angeles (UCLA)Los Angeles, CA, United States
    Full-time
    At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff,...Show moreLast updated: 2 days ago
    • Promoted
    Part-Time Housekeeping & Operations (Janitorial)

    Part-Time Housekeeping & Operations (Janitorial)

    Kohl'sYorba Linda, CA, US
    Full-time +1
    In this role, you will ensure a safe and clean environment in all areas of the store.You will perform daily store cleaning tasks effectively and efficiently and complete operational processes as ne...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Housekeeping Aid

    Housekeeping Aid

    California StaffingLos Angeles, CA, US
    Full-time +1
    The position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the VA Greater Los Angeles Healthcare System (GLA) in the Environmental Management Servi...Show moreLast updated: 19 hours ago
    • Promoted
    Hospitality Operations Manager

    Hospitality Operations Manager

    The Fairmont HotelSanta Monica, CA, United States
    Full-time
    Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best attractions including Santa M...Show moreLast updated: 8 days ago
    • Promoted
    Services Director

    Services Director

    MarriottAnaheim, CA, US
    Full-time
    Manages housekeeping functions and staff to verify property guest rooms, public space and associate areas are clean and well maintained. Manages functions including Housekeeping, Recreation / Health C...Show moreLast updated: 1 day ago
    Fairfield Inn & Suites Los Angeles LAX El Segundo - Housekeeping Assistant Manager OEM

    Fairfield Inn & Suites Los Angeles LAX El Segundo - Housekeeping Assistant Manager OEM

    Aimbridge HospitalityEl Segundo, California, United States, 90245
    Full-time
    Fairfield Inn & Suites Los Angeles LAX El Segundo - Housekeeping Assistant Manager OEM.Assist in managing the day to day operation of the Housekeeping Department and responsible for ensuring effici...Show moreLast updated: 18 days ago
    • Promoted
    Housekeeping Assistant Manager

    Housekeeping Assistant Manager

    Knott's Berry FarmLa Palma, CA, USA
    Full-time
    As an Area Manager of Housekeeping you will have an intricate role in the overall success of Hotel Breakers.Your main duties will be assisting the Housekeeping Manager in maintaining the highest st...Show moreLast updated: 2 days ago
    • Promoted
    Rooms Operations Manager

    Rooms Operations Manager

    MarriottIrvine, CA, US
    Full-time
    Assists in managing the execution of all operations in the rooms area departments (e.Front Office, Engineering / Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    Housekeeping Manager

    Housekeeping Manager

    UCLALos Angeles, CA, US
    Full-time
    Principal Housekeeping Manager.At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to stu...Show moreLast updated: 19 hours ago