IT Regional Technician

Our mission at LEFCON is to improve, protect, and deliver reliable technology while providing exceptional employee support, unparalleled customer service, and significant community contributions. We measure our ability to deliver on the mission through Employee Experience, Customer Satisfaction, and our Financials. At LEFCON, our people come first. When our people are loving what they do, it makes for happier customers. When we get it right with our people and our customers. The financial results seem to take care of themselves. This is why we have been on Inc.’s Fastest-Growing Private Companies list for the last 4 years.

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The LEFCON Regional Technician will use their help desk environment or call center experience to successfully flex between Tech Support and onsite dispatch of a vast client base. The Regional Technician will use their strong communication skills to provide our Clients with onsite and online technical support across network and IT related areas. The LEFCON Regional Technician must be proficient in using online resources, remote management tools, and chat functions to enhance or address the Client's needs. In addition, the Regional Technician must be able to resolve computer issues professionally. The Regional Technician must be proficient with installing Servers, workstation, network switches, POS systems and firewalls. This position will also be required to travel to a dedicated customer site in their region.

• Key Responsibilities :
• Maintains high levels of professionalism, courtesy and customer service throughout all Client interactions
• Identifies, offers, and transacts service solutions to address or enhance the Client's technology needs
• Creates work orders and schedules technology services for Clients
• Diagnoses or troubleshoots IT systems, networks and applications
• Determines and / or order parts required for repair
• Works closely with Project Managers and Project Engineers
• Effectively communicate with client leadership team
• Basic Qualifications :
• 5 years of experience providing solutions in a business to business environment
• Ability to stand / sit for long periods of time
• Ability to work in a fast pace environment
• Ability to multitask and have an attention to detail
• Techs must be available to work a flexible schedule. Hours of operation will be based on business need and will need support seven days a week. Tech schedules may be required to change based on business need.
• Driver’s License
• Preferred Qualifications :
• 5 years experience installing, diagnosing, troubleshooting or repairing servers, workstations, network switches and firewalls.
• Prior experience in providing technical support either remote or onsite
• Experience supporting NCR POS Systems
• Important :
• Please provide an email address and potential dates and times you are available for a possible interview. Failure to answer
• ALL
• pre-screening questions will eliminate you from consideration.

Job Type : Full-time

Pay : $70,000.00 - $80,000.00 per year

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Work Location : In person