IT Service Desk Technician

Tech-Savvy Problem Solver Wanted : Join Our Team as an IT Service Desk Technician in Cincinnati, OH!

Are you the go-to person when technology throws a curveball? A well-established and innovative manufacturing organization in Cincinnati, OH, is seeking a skilled IT Service Desk Technician to provide exceptional technical support to its growing team. This is your chance to join a forward-thinking company that values collaboration, efficiency, and excellence in service delivery.

Hours & Pay

Schedule : Monday - Friday, 8 : 00 AM to 5 : 00 PM

Pay Rate : $22.21 - $28.13 per hour

Employment Type : Temp-to-Hire (TTH)

About the Role

As an IT Service Desk Technician, you'll be the first line of defense for end-user support-resolving technical issues, managing hardware setups, and ensuring smooth IT operations across the organization. If you thrive in a fast-paced environment, have a knack for troubleshooting, and love helping others overcome tech challenges, this role was made for you.

What You'll Do Daily

• Serve as the first point of contact for all user support needs, including computer hardware, software, and telecommunication issues.
• Answer and triage incoming requests via phone, email, chat, and the customer portal.
• Troubleshoot desktops, laptops, printers, and peripheral devices to quickly resolve technical problems .
• Utilize available resources to provide first-call resolution or escalate complex issues to the appropriate team.
• Document, track, and monitor all incidents to ensure timely resolution and communication with end-users.
• Maintain strong customer service standards and ensure progress updates are shared with users.
• Identify and report recurring technical trends that require deeper problem or change management.
• Manage hardware imaging, maintenance, and deployment through Depot Services.
• Collaborate cross-functionally to support IT initiatives and contribute to overall system efficiency.

Why You'll Love Working With Us

We take care of our team with a full suite of benefits designed to help you thrive personally and professionally. Enjoy weekly pay, medical, dental, and vision insurance, life insurance, a 401(k) retirement plan, short-term disability, employee discounts, referral bonus opportunities, and free staffing support. You'll also find opportunities for career advancement in a company that values your expertise and growth!

What You'll Bring to the Table

Work Environment

You'll work in a professional office environment with occasional exposure to a manufacturing setting. Standard office equipmen t-c omputers, phones, and printer s-w ill be part of your daily routine, with occasional travel to other company locations as needed.

Ready to Advance Your IT Career?

If you're ready to join a company that values innovation, collaboration, and career growth, don't wait- click Apply Now to take the next step toward becoming an integral part of this dynamic team!