IT Service Desk Technician

Tech-Savvy Problem Solver Wanted : Join Our Team as an IT Service Desk Technician in Cincinnati, OH!

Are you the go-to person when technology throws a curveball? A well-established and innovative manufacturing organization in Cincinnati, OH, is seeking a skilled IT Service Desk Technician to provide exceptional technical support to its growing team. This is your chance to join a forward-thinking company that values collaboration, efficiency, and excellence in service delivery.

Hours & Pay

Schedule : Monday - Friday, 8 : 00 AM to 5 : 00 PM

Pay Rate : $22.21 - $28.13 per hour

Employment Type : Temp-to-Hire (TTH)

About the Role

As an IT Service Desk Technician, you'll be the first line of defense for end-user support-resolving technical issues, managing hardware setups, and ensuring smooth IT operations across the organization. If you thrive in a fast-paced environment, have a knack for troubleshooting, and love helping others overcome tech challenges, this role was made for you.

What You'll Do Daily

• Serve as the first point of contact for all user support needs, including computer hardware, software, and telecommunication issues.
• Answer and triage incoming requests via phone, email, chat, and the customer portal.
• Troubleshoot desktops, laptops, printers, and peripheral devices to quickly resolve technical problems .
• Utilize available resources to provide first-call resolution or escalate complex issues to the appropriate team.
• Document, track, and monitor all incidents to ensure timely resolution and communication with end-users.
• Maintain strong customer service standards and ensure progress updates are shared with users.
• Identify and report recurring technical trends that require deeper problem or change management.
• Manage hardware imaging, maintenance, and deployment through Depot Services.
• Collaborate cross-functionally to support IT initiatives and contribute to overall system efficiency.

Why You'll Love Working With Us

We take care of our team with a full suite of benefits designed to help you thrive personally and professionally. Enjoy weekly pay, medical, dental, and vision insurance, life insurance, a 401(k) retirement plan, short-term disability, employee discounts, referral bonus opportunities, and free staffing support. You'll also find opportunities for career advancement in a company that values your expertise and growth!

What You'll Bring to the Table

Work Environment

You'll work in a professional office environment with occasional exposure to a manufacturing setting. Standard office equipmen t-c omputers, phones, and printer s-w ill be part of your daily routine, with occasional travel to other company locations as needed.

Ready to Advance Your IT Career?

If you're ready to join a company that values innovation, collaboration, and career growth, don't wait- click Apply Now to take the next step toward becoming an integral part of this dynamic team!

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About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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