Receptionist / Customer Service Associate

Receptionist / Customer Service Associate

D&D Commodities, a business unit of Central Garden & Pet, is a leading manufacturer of premium nutritional products for caged birds, small animals, wild birds, and wildlife. We are seeking a receptionist / customer service associate to join our team in Stephen, MN. In this role, you will play a crucial part in supporting daily office operations, providing exceptional internal and external customer service, and ensuring effective communication across departments. If you are highly organized, detail-oriented, and passionate about creating a welcoming and efficient work environment, this is an excellent opportunity to grow your career with an industry leader.

Key responsibilities :

• Serve as the primary point of contact at the front desk by answering phones, directing calls, and assisting customers, including support for Wild Delight, Better Bird, and L Avian.
• Manage mail operations including travel for pickup, sorting, delivery to multiple locations, and postage machine operation and coordinate FedEx pickups.
• Provide direct support to Human Resources, including handling confidential new hire documentation, assisting with communication, maintaining personnel files, and coordinating HR-related materials and events.
• Create and distribute internal signage for employee events, birthdays, HR updates, and guests, and assist with company events including planning, setup, and coordination.
• Process office supply orders, expense reports, and mileage reimbursements, and manage inventory for supplies, cash box, and pop machine.
• Maintain breakroom cleanliness and supplies, including coffee service, water dispenser coordination, and stock replenishment.
• Participate in monthly safety meetings, prepare meeting documentation, and plan and lead annual fire and tornado drills.
• Provide backup support for order processing, point-of-sale (POS) program support and kit assembly, and end-of-day mail drop-offs as needed.