Parts Counterperson

Job Description

Job Description

Salary : Based On Experience

Since 1963 Liberty Superstores, owned and operated by the Patnoe family, with four generations of car dealers, has been proud to serve the Black Hills of South Dakota and the surrounding area. Liberty Superstores has grown to 10 franchises in 4 locations in Rapid City. We have the best selection of new vehicles from Chevrolet, Chrysler, Jeep, Mazda, Mitsubishi, Volkswagen, Hyundai, Fiat, Dodge and Ram!

Job Summary :

As a Parts Specialist at Liberty Superstores you will work in the dealership serving our customers over the counter or by phone as well as assisting our service department secure necessary parts and supplies. This position involves working in a fast-paced environment, greeting customers, listening to requests, tracking and ordering inventory, and advising customers on automotive parts provided by Liberty Superstores.

Duties and Responsibilities :

Assists customers in selecting required or desired parts in a friendly, professional and efficient manner and sells them while keeping their best interest in mind.

Answers phone calls and provides price quotes and other information to the customer.

Recommend customers of any related parts required, inform them of parts specials, and ensure the customer is informed of full product lines.

Keeps an accurate record of all repair orders, invoices, insurance estimates and special-order parts.

Completes customer sales by obtaining payment and entering purchased items into sales and inventory system.

Assists in maintaining stock by unpacking, arranging, and placing parts in the desired location.

Pulls and fills orders from stock and notifies the Parts Manager of any parts that are out-of-stock.

Maintains communication with the Service Advisor and the customer informing them when special ordered parts have been received.

Ensures that all parts sales are signed by the customer and that all customers receive a copy of their invoice.

Issues credit for parts returned and examine them for any defects.

Maintains knowledge of new products and product updates.

Performs related duties as assigned.

Required Skills / Abilities :

Excellent interpersonal customer service skills.

Excellent verbal and written communication skills.

Excellent organizational skills and attention to detail.

Proficient with computer equipment and software.

Ability to multitask and work in a fast-paced work environment.

Ability to communicate clearly and effectively.

Physical Requirements / Work Environment :

Must be able to stand for prolonged periods of time.

• Ability to perform repetitive movements over long periods of time.

Ability to occasionally lift 15-30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications :

One (1) year of experience in automotive parts sales is highly desired.

Customer service and / or sales experience required.

Must hold and maintain a valid drivers license.

Liberty Superstores offers a competitive benefits package to all full-time employees which includes paid time off, health, dental, supplemental, and 401(k) retirement plan.

Liberty provides equal employment opportunity for all individuals without regard to race, color, creed, religion, ancestry, national origin, sex, pregnancy, age, and disability, status as a veteran, citizenship or any other characteristics protected by law.