Claims Specialist

Job Description

Job Description

Claims Specialist, Job Description

Location : Aurora, IL

Job Type : Full-Time hybrid option

About Us :

Excel Roofing & Restoration is a top-tier provider of residential and commercial roofing solutions. We are committed to delivering high-quality results with integrity, professionalism, and a customer-first mindset. Our team supports clients through every phase of their project—from initial inspection to insurance claim resolution and final build.

Position Overview :

The Claims Specialist plays a vital role in navigating the insurance claims process on behalf of our clients. This position acts as the primary liaison between homeowners, insurance carriers, and internal teams to ensure that claims are filed, adjusted, negotiated, and finalized in a timely, accurate, and fair manner.

You will work closely with Project Managers and Sales Team members to support a seamless experience for each homeowner, while using ClaimWizard to manage all documentation and tasks throughout the claim lifecycle.

Responsibilities :

Claim Management & Documentation

• Oversee the full insurance claim lifecycle—from initial estimate to final Certificate of Completion (COC).
• Gather and review documentation such as insurance policies, photos, workups, estimates, and damage reports.
• Maintain detailed records of all claims activities in ClaimWizard, ensuring timely and accurate updates.

Insurance Carrier Communication & Negotiation

Client Communication & Support

Scheduling & Internal Collaboration

Performance Expectations :

General Overview of Claim / Collection Process :

Homeowner on check - advise owner to cash check and send us personal check

After COC is sent out, claim handler notifies AE

Qualifications :

PAY NEGOTIABLE BASED ON EXPERIENCE

Company Description

Excel Roofing & Restoration is a leading provider of roofing solutions for residential and commercial clients. Built on integrity, craftsmanship, and customer-first service, we’ve earned a reputation for excellence throughout our communities. As we continue to grow, we’re looking for dynamic leaders who can help guide and elevate our high-performing sales teams.

Company Description

Excel Roofing & Restoration is a leading provider of roofing solutions for residential and commercial clients. Built on integrity, craftsmanship, and customer-first service, we’ve earned a reputation for excellence throughout our communities. As we continue to grow, we’re looking for dynamic leaders who can help guide and elevate our high-performing sales teams.