The Service Technician is responsible for coordinating and delivering service to fulfill customer maintenance contracts and repair needs.
This role involves managing service level agreements (SLAs), anticipating customer needs, resolving issues, and optimizing the utilization of the service team by assigning tasks based on availability and skill level.
Responsibilities and Duties :
Assign and coordinate work assignments to technicians and address critical and procedural customer issues.
Optimize repair, rework, and maintenance processes to ensure efficient use of personnel.
Provide excellent customer care, focusing on assessing customer needs and delivering effective solutions for a positive customer experience.
Communicate directly with customers to discuss issues, outline service work needed, and provide updates.
Complete and manage work orders, including cost estimates and projected delivery timelines.
Address customer complaints, questions, and concerns professionally and efficiently.
Recommend improvements to service processes and materials used.
Monitor and manage material and labor costs to meet or exceed estimated gross profit percentages for service jobs.
Collaborate with customers and administrators to ensure timely and accurate billing for work orders and service jobs.
Perform other job-related duties as required.
Qualifications :
Self-motivated with the ability to work under minimal supervision.
Excellent communication and interpersonal skills for effective customer interaction.
Must have a clean driving record and be willing to complete a background check, drug test, and participate in random testing. 5–7 years of previous industry experience required.
Proven ability to assess and resolve customer concerns professionally and efficiently.
Powered by JazzHR
Create a job alert for this search
Low Voltage Technician • Austin, TX, US
Related jobs
Promoted
Service Technician
Continental PropertiesRound Rock, TX, United States
Full-time
You will provide above and beyond customer service and an unmatched level of personal attention to residents.You will address our resident's service needs and will help maintain facility operations...Show moreLast updated: 30+ days ago
Promoted
B-Level Technician
Satellite SheltersCedar Park, TX, US
Full-time
Satellite Industries is the world’s largest supplier of products to the portable sanitation industry, which includes portable restrooms, handwash units, consumables, deodorizers, vacuum trucks, vac...Show moreLast updated: 2 days ago
Promoted
General Maintenance Technician
ABC Home and CommercialAustin, TX, US
Full-time
This position is open to all of Texas, but please note that you will be servicing Austin and surrounding areas.Residing within that radius would be necessary.
If you're ready to heat up your career ...Show moreLast updated: 3 days ago
Promoted
TGCM Site Services Technician 1 - Taylor TX
Matheson Tri-GasTaylor, TX, United States
Full-time
To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level I at any customer's semiconductor facility that is serviced by Matheson.The information c...Show moreLast updated: 23 days ago
Promoted
Catheterization Laboratory Technician II - Cardio Cath
CHRISTUS HealthSan Marcos, TX, US
Full-time
CHRISTUS Santa Rosa Hospital – San Marcos, which originated in 1923 as Hays County Soldiers, Sailors and Marines Memorial Hospital, opened at its current Wonder World Drive location in 1983.O...Show moreLast updated: 23 days ago
Promoted
Project Estimator
Eco-Staff, LLCAustin, Texas Metropolitan Area, United States
Full-time
Project Estimator (Low Voltage).We are seeking a detail-oriented and experienced Low Voltage Estimator to join our client’s team in Austin.
This role is responsible for analyzing blueprints, specifi...Show moreLast updated: 7 days ago
Promoted
Chiller / Boiler Technician
Insight GlobalAustin, Texas Metropolitan Area, United States
Full-time
Install, troubleshoot, repair, and maintain commercial Boiler and HVAC systems up to.Diagnose and repair oil- and gas-fired boiler systems, including control systems.
Perform combustion settings for...Show moreLast updated: 9 days ago
Promoted
ICC / ACI Inspector
Fenagh Engineering and TestingAustin, Texas Metropolitan Area, United States
Full-time
Fenagh Engineering and Testing is looking to hire an ICC / ACI Inspector to work out of our Austin, TX office.Perform inspections and testing in accordance with ICC, ACI, ASTM, IBC, ACI 318, AWS, TxD...Show moreLast updated: 2 days ago
Promoted
General Manager
Confidential Manufacturing CompanyAustin, Texas Metropolitan Area, United States
Full-time
The General Manager will oversee all aspects of operations at the Facility, ensuring efficient production, high-quality output, and profitability.
This role requires strong leadership, technical kno...Show moreLast updated: 2 days ago
Promoted
TGCM Site Services Technician II - Taylor TX -
Matheson Tri-GasTaylor, TX, United States
Full-time
To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level II at any customer's semiconductor facility that is serviced by Matheson.The information ...Show moreLast updated: 2 days ago
Promoted
General Maintenance Technician
Satellite SheltersCedar Park, TX, US
Full-time
Satellite Industries is the world’s largest supplier of products to the portable sanitation industry, which includes portable restrooms, handwash units, consumables, deodorizers, vacuum trucks, vac...Show moreLast updated: 2 days ago
Promoted
HVAC Service Technician
ABC Home and CommercialAustin, TX, US
Full-time
This position is open to all of Texas, but please note that you will be servicing Austin and surrounding areas.Residing within that radius would be necessary.
If you're ready to heat up your career ...Show moreLast updated: 3 days ago
Promoted
Plant Mechanic II
InsideHigherEdSan Marcos, Texas, United States
Full-time +1
Required Qualifications : Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
Knowledge of mechanical and electrical systems suc...Show moreLast updated: 21 days ago
Promoted
TGCM Site Services Technician II - Taylor TX
Matheson Tri-GasTaylor, TX, United States
Full-time
To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level II at any customer's semiconductor facility that is serviced by Matheson.The information ...Show moreLast updated: 23 days ago
Low Voltage Technician
In Charge ElectricRound Rock, Texas, US
Full-time
Quick Apply
At In Charge Electric, we’re more than just a workplace—we’re a community of dedicated professionals committed to excellence and growth.
Our team thrives on a supportive, dynamic culture that values...Show moreLast updated: 25 days ago
Promoted
Commercial Roofing Service Superintendent
TielloAustin, Texas Metropolitan Area, United States
Full-time
Commercial Roofing Service Superintendent.Full-Time / Field-Based Service Leadership Role.Tiello is partnered with a well-established and nationally recognized commercial roofing contractor seeking...Show moreLast updated: 6 days ago
Promoted
TGCM Site Services Specialist
Matheson Tri-GasTaylor, TX, United States
Full-time
To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Specialist at any customer's semiconductor facility that is serviced by Matheson.The information contained...Show moreLast updated: 23 days ago
Low Voltage Cabling Technician
PeopleLiftAustin, TX, US
Full-time
Quick Apply
Low Voltage Cabling Technician (Full-Time) Location : Austin, TX (Work Across Data Centers in the USA) Position Overview : We are seeking a Low Voltage Cabling Technician to join our client'...Show moreLast updated: 30+ days ago