Service Manager-SFR

Service Manager

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This position is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

Reports to : Senior / Community Manager has primary authority and works with the Service Manager to determine the exact "day-to-day" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II, and III with the responsibility for scheduling work assignments and training.

Essential Functions / Responsibilities

• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions
• Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations
• Schedule and perform routine preventive maintenance on all appropriate equipment and tools
• Thoroughly inspect vacated homes, document necessary renovations, and re-inspect completed homes for the highest quality of work and superior presentation, adhering to the timetable
• Respond to resident requests in a timely manner, delivering excellent customer service
• Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, home make-ready status, jobs in progress, etc.
• Identify all utility meter cut-offs, home and fixture cut-offs, sewer clean-outs, and prepare maps indicating same
• Oversee work of internal and external vendors and maintenance service suppliers
• Collaborate with the General Manager and / or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team
• Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers
• Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses
• Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Address and complete all other duties as assigned
• Embody the Mill Creek mission, values and brand promise in all that he or she does

Associate Management and Development

Education and / or Experience

High School diploma or equivalent (GED) preferred

Skills / Specialized Knowledge

About the Benefits of Joining the Mill Creek Team

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!