Special Operations Clerk

Quality Control Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

This position is responsible for any regulatory and compliance related self audits and reconciliations in the department. In addition, the position is also responsible for generating QC reports for management in terms of exceptions created by the Banks. Individuals need to function comfortably in a fast-paced work environment with the ability to meet standard work production levels. Individuals are also required to participate in creating the IBC experience for the bank customers by providing support to the bank employees.

Essential Job Functions :

• Conduct on a scheduled basis self audits for all Banks - NOW and Reg CC
• Handle phone calls from Banks using proper phone etiquette skills in order to provide quality service
• Reconcile designated GL's and DDA IOLTA accounts for the Banks
• Process all work in a timely manner and be able to identify high priority items and handle them with urgency
• Gather all supporting documentation for the items posting of transactions for DDA and CD accounts on a daily basis for review by supervisor
• Assist with on the job training of employees and cross train into other immediate areas of the job for continued growth in responsibilities
• Work designated scrub reports for Invalid / Expired Identification or No SSN / TIN to comply with BSA / CIP regulations for all Banks
• Perform additional duties as assigned by department management
• Generate designated management reports on QC exceptions for the Banks, such as unposted transaction reports and the CD closed reports.
• Have good knowledge of the bank's products and service charge routines to be able to maintain the account changes
• Have good knowledge of the regulations pertaining to NOW accounts and Regulation CC
• Maintain effective communication with Branch managers / officers regarding questions on approvals or requests from branches

Skills :

Education & Experience :