Payroll Tax Specialist

Payroll Tax Specialist

Under close supervision, this position is responsible for providing support to employees on more complex People department inquiries regarding Payroll Tax. The incumbent is the initial contact to provide further interpretation and guidance on policies, conducts employee transactions, and supports department technology enhancements.

Key Responsibilities

• Review and process adjustments to tax balances
• Process Human Resources tax changes requests, ensuring proper documentation and timely execution
• Validate and enter data from employee tax forms into necessary systems
• Remove incorrect or duplicate tax entries while maintaining audit integrity
• Investigate tax issues and provide guidance to stakeholders
• Identify and correct discrepancies on W-2 forms to maintain compliance and accuracy
• Manage the issuance of W-2 forms and ensure compliance with regulations
• Address employee inquiries regarding payroll tax matters promptly and professionally
• Complete wage and employment verification requests that require additional attention (such as mortgage lenders, legal, unemployment, wage loss, workers' compensation, etc.), providing accurate details while maintaining confidentiality

Qualifications

Minimum Qualifications

High School Diploma / GED with 1-2 years of experience in contact center, customer service, or related field, and / or military equivalent AND / OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences :

Preferred Qualifications

Spanish speaking or other multilingual capability

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time : medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

GED (Required), High School (Required)

Work Experience

Customer Service / Account Manager