Military and Veteran Partnership Specialist – Ohio

The primary function of the Military and Veteran Partnership Specialist position is to ensure a robust pipeline of prospective students by enhancing awareness of Excelsior University among local military installations, surrounding communities and veteran partners.

Staff members in this role will engage with potential students at military installations in their area, as well as with veterans, military spouses, and other interested individuals in neighboring communities, through both in-person and virtual sessions to support them in the admissions and degree selection process.

Additionally, staff members will proactively engage with various veteran and community-based partners. This position requires a commitment to delivering high-quality service by mastering a wealth of information about the university and effectively communicating it to prospective students.

The representative must possess the ability to professionally represent Excelsior University across diverse academic, military, veteran, and general community settings.

The successful candidate will report to the Director of Military Outreach and Veteran Partnerships, work closely with other members of the Strategic Partnerships and Alliances team, interact with other Excelsior University departments and staff members, and be able to work independently and as part of a team to help successfully achieve inquiry, enrollment, credit taking, and revenue goals and objectives.

• Assist in coordinating, executing, and supporting the team and university strategic plan, under the oversight of the Director of Military Outreach and Veteran Partnerships.
• Build and manage relationships with various military and veteran stakeholders in the designated area and act as a point of contact and advocate.
• Actively seek opportunities to promote Excelsior and engage existing military installations and veteran partners through relationship building, site visits, webinars, presentations, and other forms of outreach, engagement, and marketing with the focus on generating inquiries, enrollments, credit taking, and revenue.
• Identify process refinements and strategies to improve the student experience for the military and veteran market and heighten the level of customer service being delivered to students and / or military installations and veteran partners.

Identify specific needs of prospective students and triage student issues to appropriate parties.

• Generate inquiries that are a good fit for Excelsior and provide general intake for prospective students via personal virtual or in-person interviews.
• Provide support to students and work collaboratively with Strategic Partnerships and Alliances team members and Excelsior staff, as necessary, to assist students through the admissions and advising pipeline.
• Upon qualifying the student inquiry, provide unofficial evaluations to students to assist in making an informed enrollment decision.
• Track all military installation and veteran partner and student activities via Salesforce and ensure all final documents are posted in SharePoint.
• Engage with military installation and veteran partners and students via social media, newsletters, direct mail, email campaigns and / or other communication vehicles as per Excelsior guidelines and best practices.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree from an accredited institution.
• At least one year of work experience in a related role, such as sales, account management, marketing, admissions, recruiting, or business development required.
• Willingness to establish and maintain relationships with key decision makers and develop a high level of understanding for professional development and workforce needs within key organizations.
• Project management skills and the ability to manage multiple tasks and priorities effectively.
• Demonstrate creativity, enthusiasm, and openness to innovation.
• Ability to master a wide body of knowledge and information.
• Organizational, analytical, decision making, and problem-solving skills.
• Ability to excel working fully remote or hybrid in a professional, private, and quiet workspace managing multiple priorities and meeting deadlines and goals.
• Ability to review / prepare accurate detailed documents.
• Proficient computer literacy and willingness to learn new applications, Knowledge of Microsoft Office products required.

Knowledge of Salesforce and SharePoint a plus.

• Self-discipline with proven ability to work independently and with initiative to successfully achieve goals and objectives.
• Ability to travel. Conference attendance, partner / student engagements, and off-site meetings will be required. Occasional weekend / evening hours and overnight travel.
• Prior military service or military affiliation is required.
• Must reside in Ohio.
• Willingness to work with multiple, diverse stakeholders across complex organizations and different populations.
• Interpersonal, oral, written communication, and presentation skills.
• The drive for success in inquiry, enrollment, credit taking, and revenue generation and building successful partnership programs.

The hiring salary range for this position is $58,500.00 - $60,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.