Community Associate - Full Time

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate

Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.

Keep our systems updated with real-time customer order statuses and tracking information.

Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.

Step in to support various operational projects as they arise, contributing to the team’s overall success.

Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.

Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.

Exceptional customer service, communication, and time management skills.

Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

The US hourly rate for this full-time position is 17.00 USD, plus benefits as applicable. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.

We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.