Patient Services Specialist - Mon-Fri 845a to 545p

Patient Services Specialist 1

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Essential functions of the role include :

• Assisting with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assisting with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepting payments for physician / clinic services according to established guidelines.
• Posting payments and entering charges into computer utilizing appropriate codes.
• Generating daily payment reports and verifying cash drawer against report.
• Providing accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receiving and directing phone calls. Assisting patients and other visitors.
• Responding to routine inquiries concerning practice services, hours of operation, etc.
• Ensuring any patient complaints are handled appropriately.
• Assisting with medical records duties as requested.

Key success factors include :

Qualifications :