Lead Analyst, Systems
Pay, benefits and more.
What you’ll do on a typical day :
- Communicate and collaborate with stakeholders, key users and business process leads to analyze business problems and capture detailed requirements; reconcile conflicts
- Facilitate meetings and workshops that determine process requirements and system changes
- Develop detailed user stories, work plans, deliverables, definitions of overall approaches and mobilization efforts for CRM initiatives
- Work closely with IT teams to validate and ensure proposed solutions meet business requirements; participate in initial validation and testing, and facilitate user-acceptance testing
- Guide and consult with other analysts
- Partner with program and training / communication teams to ensure business readiness for organizational change, and a schedule for impacted processes / systems changes;
assist in creating training documentation and delivering train-the-trainer sessions
Provide leadership, training, coaching and guidance to key users
What you need to succeed at GXO :
At a minimum, you’ll need :
- Bachelor’s degree in Computer Science, Information Systems, Engineering or a related technical field, or equivalent related work or military experience
- Expertise and experience in at least one of the following business disciplines : supply chain management, warehousing, transportation or distribution
- Experience using SQL for data analysis, extraction, troubleshooting and reporting
- Thorough understanding of current information systems technologies databases, web-based systems, and system design .
- 4 years of experience supporting WMS
It’d be great if you also have :
- Certification in any of the following : business analysis, systems analysis or business requirements gathering
- Experience performing well under pressure in an ambiguous and rapidly changing environment
- Excellent verbal and written communication skills, including communicating technical concepts and plans at all levels
- An aptitude for using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
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