Information Technology (IT) Manager

Overview

IT Manager responsible for leading the IT CRM Development team. The CRM team manages technologies centered around Dynamics 365 CE, delivered across multiple environments (Student CRM, Partner CRM, etc.), including Microsoft Azure components and a hybrid service-oriented architecture spanning both on-prem and cloud. The ideal candidate has a strong background in IT management, expert knowledge of Microsoft's D365 platform, and the ability to communicate effectively with both technical and non-technical staff. Those not possessing a deep understanding of Dynamics 365 CE need not apply.

What will you do

• Team Leadership : Supervise and mentor the IT CRM Development team, promoting professional development and collaboration across all team roles including developers, business analysts, quality assurance engineers, and technical support engineers.
• Architecture : End to end business and solution architecture, aligning business goals with technical implementation.
• Project Management : Plan, execute, and manage projects, ensuring they are completed on time and within budget.
• Budgeting : Develop and manage the CRM budget, identifying cost-effective solutions for technology needs.
• Security : Enforce IT security policies and procedures to protect the organization\'s data and systems.
• Support Services : Ensure efficient operations, providing support to end-users and troubleshooting technical issues.
• Vendor Management : Manage relationships with third-party service providers and suppliers.
• Strategic Planning : Collaborate with senior management to align strategies with organizational goals and identify opportunities for technological advancements.
• Documentation : Develop and maintain comprehensive documentation of systems, processes, and procedures.

Requirements

Physical Demands

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