Customer Value Consultant

A company is looking for a Customer Value Consultant to deliver exceptional customer service and support in the insurance sector.

Key Responsibilities

Engage with customers through various channels to understand their insurance needs and provide tailored solutions

Build strong customer relationships through effective communication and attentive listening

Conduct thorough policy reviews, assist with policy amendments, renewals, and claims, and collaborate with internal teams to enhance customer experience

Required Qualifications

Previous experience in a customer-focused role, preferably in the insurance or financial services industry

Proficiency in using CRM systems and other relevant software

Knowledge of insurance products and policies is highly desirable, but not essential

Positive attitude and a genuine passion for providing exceptional customer service